Onsite Customer Service Representative (Makati, Alabang and Cebu provinces)

DVT; Makati; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading call center organization is seeking Customer Service Representatives for Telco accounts in Makati. The role involves handling calls from US policyholders regarding health insurance inquiries. Ideal candidates should have above-average English communication skills and be willing to work night shifts. Both graduates and applicants with CCE Voice Account experience are encouraged to apply. This is a full-time position offering opportunities for career growth.

Qualifications

• Must be amenable to working night shifts and shifting schedules.
• Must have an active Viber account for interview purposes.
• Prior experience in international CCE Voice Account is a plus.

Responsibilities

• Handle inbound and outbound calls from US-based policyholders regarding health insurance inquiries.
• Provide accurate information and efficient solutions to customers’ concerns.
• Document customer interactions using internal systems.

Skills

Above-average English communication skills (verbal and written)

Customer service orientation

Education

High School or Senior High School graduate

College graduate

Job description

We are looking for proactive and customer-focused individuals to join our team as Customer Service Representatives for Telco accounts. This full-time role is ideal for candidates who are eager to deliver excellent service in a fast-paced environment and are open to future career opportunities within the organization.

Key Responsibilities

• Handle inbound and outbound calls from US-based policyholders regarding health insurance inquiries.
• Provide accurate information and efficient solutions to customers’ concerns.
• Document customer interactions using internal systems.
• Ensure compliance with data privacy and company policies.
• Participate actively in training and quality improvement initiatives.

Requirements

• Above-average English communication skills (verbal and written).
• Amenable to working night shifts and shifting schedules.
• HS (old curriculum) or SHS graduate with at least 6 months continuous international CCE Voice Account experience, OR
• College graduate (no experience required).
• Must have an active Viber account (for interview and communication purposes).
• Willing to be trained for a Premium Telco account.
• Applicants must reside in any of the following approved locations: Pasig, Mandaluyong, Taguig, Pateros, Makati, San Juan, Pasay, Quezon City, Taytay and Cainta, Rizal.