Onsite Contact Center Team Lead — KPI Coach & Ops

Capgemini Philippines Corp.; Taguig; On-site; PHP 600,000 - 800,000; Full time

Job summary

A leading consulting firm in Taguig is seeking a skilled team manager to oversee daily operations in a customer service environment. This role requires at least 5 years of BPO experience, excellent English communication skills, and the ability to manage a team of 10-20. The ideal candidate will have a Bachelor's degree and be proficient in Microsoft products. This position is on-site with a focus on performance management and customer satisfaction.

Qualifications

• Proven ability to manage a team of 10-20 agents.
• At least 5 years of experience in a BPO environment.
• Excellent English communication skills.

Responsibilities

• Manage a team to ensure high-quality customer service.
• Oversee daily operations and handle escalated customer issues.
• Implement process improvements and analyze performance metrics.

Skills

PC proficient

Strong Technical Aptitude

Strong Verbal/Written Skills

Attention to detail

Problem solving

Strong listening skills

Education

Bachelor’s Degree

Job description

A leading consulting firm in Taguig is seeking a skilled team manager to oversee daily operations in a customer service environment. This role requires at least 5 years of BPO experience, excellent English communication skills, and the ability to manage a team of 10-20. The ideal candidate will have a Bachelor's degree and be proficient in Microsoft products. This position is on-site with a focus on performance management and customer satisfaction.