Onsite Community Manager – Junior Officer

Metrobank; Pasay; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading banking institution in Metro Manila is seeking a Community Manager to provide customer service via social media platforms. The role requires exceptional verbal and written communication skills, problem-solving abilities, and a commitment to high-quality service. Ideal candidates will be customer-focused, able to manage multiple tasks, and work effectively in a team. This is a junior officer position with full on-site work requirements.

Qualifications

• Must have exceptional verbal and written communication skills.
• Experience in Customer Service or Contact Center is a plus.
• Must have strong problem-solving and exceptional analytical skills.
• Ability to work collaboratively in a team-oriented environment.
• Customer-focused with a commitment to deliver high-quality service.
• Ability to handle multiple tasks and prioritize effectively.
• Willing to work on a shifting schedule and on-site 100%.

Responsibilities

• Provide customer service by responding to inquiries via Direct or Private messages on social media.
• Handle concerns regarding deposits, remittances, and related transactions.

Skills

Exceptional verbal communication

Exceptional written communication

Problem-solving skills

Analytical skills

Team collaboration

Customer-focused service

Multi-tasking ability

Job description

A leading banking institution in Metro Manila is seeking a Community Manager to provide customer service via social media platforms. The role requires exceptional verbal and written communication skills, problem-solving abilities, and a commitment to high-quality service. Ideal candidates will be customer-focused, able to manage multiple tasks, and work effectively in a team. This is a junior officer position with full on-site work requirements.