Onsite Call Center Team Leader — Coaching & KPI Performance

iQor (Philippines), Inc.; Davao City; Vor Ort; PHP 500.000 - 900.000; Vollzeit

Zusammenfassung

iQor (Philippines), Inc. in Davao City is seeking a Team Lead to supervise a group of call center associates onsite. You will monitor attendance, coach performance, and ensure KPI targets are met.

You will mentor staff, drive timely updates, and lead team meetings to foster clear communication and efficient operations in a fast-paced environment. This role requires strong communication, multitasking, and the ability to deliver results under pressure while maintaining high service quality for

Qualifikationen

• At least one year of experience as a Team Leader.
• Strong written and verbal communication skills.
• Ability to coach and mentor team members to meet goals.
• Ability to work under pressure and meet timelines.

Aufgaben

• Supervise a group of call center associates and monitor attendance.
• Coach direct reports regularly to ensure KPI targets are met.
• Identify performance issues and implement corrective actions.
• Ensure service meets KPIs and contractual financial expectations.
• Communicate expectations and provide timely updates.
• Conduct team meetings for open forum and information sharing.
• Schedule and organize team activities.

Kenntnisse

Team Leadership

Communication skills

Coaching and mentoring

Multitasking and prioritization

Pressure handling

Jobbeschreibung

iQor (Philippines), Inc. in Davao City is seeking a Team Lead to supervise a group of call center associates onsite. You will monitor attendance, coach performance, and ensure KPI targets are met.

You will mentor staff, drive timely updates, and lead team meetings to foster clear communication and efficient operations in a fast-paced environment. This role requires strong communication, multitasking, and the ability to deliver results under pressure while maintaining high service quality for