Online Travel Chat Consultant

American Express; Taguig; Hybrid; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid work arrangement

Target-driven incentives

Job summary

American Express Travel and Concierge Experiences (TCE) invites you to begin a premier travel career in a dynamic, globally connected team. Join us to assist Card Members with planning, booking, and tailored experiences, delivering exceptional service across chat and voice channels.

The role emphasizes customer care, accuracy, and the ability to work in a hybrid setup at BGC Corporate Center, Taguig. Fluency in English, 1+ year travel/BPO experience, and strong GDS knowledge are highly valued.

Qualifications

• At least 1 year of recent experience handling a travel account in a BPO setting (voice or chat).
• CSAT/NPS metrics tracked in performance.
• Live chat experience preferred or strong travel industry voice experience.

Responsibilities

• Handle travel account inquiries via chat and voice, delivering extraordinary customer care.
• Resolve customer issues with creative solutions on first contact when possible.
• Navigate multiple tools and systems to assist card members with travel planning and bookings.

Skills

GDS experience

Live chat experience

Written communication

English fluency

Time management

Multi-tasking

Problem solving

Integrity/compliance

Education

Bachelor’s degree or equal considered

Associate degree

College undergraduates welcome

Senior high school graduate may apply

Tools

GDS systems

Job description

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026
10th in Fortune Magazine’s 2026 World’s Most Admired Companies
6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026
4th in Great Place to Work's Best Company To Work For 2025

How will you make an impact in this role?

Get a first-class start to your travel career.

American Express Travel and Concierge Experiences (TCE) serves American Express Card Members around the world with a full range of services, from trip planning and booking to enhancing their travel plans with tailored experiences.

Across the globe, TCE has thousands of dedicated colleagues who are passionate about what they do and take pride in delivering exceptional, personalized service to our customers and helping them to unlock unique and memorable experiences from their travels.

From learner to leader, see the bigger picture.

American Express Card Members can contact us via different channels; e-mail, on-line chat or voice/call. Our tech-savvy Consultants use their passion for travel and their ability to creatively resolve enquiries to deliver an extraordinary experience to our US-based customers who are using chat on the American Express Travel website.

This service enables the card members to interact in real-time to access their exclusive programs and unique benefits, gain assistance with website navigation and make bookings. It offers personal choice and convenience to our Card Members and inspires long-term relationships and loyalty along the way.

Minimum Qualifications:

• At least 1 year of recent experience handling a travel account in a BPO setting (voice or chat), with CSAT/NPS as part of the metrics
• Live chat experience (travel or non-travel account) is preferred but not required for candidates with strong travel industry voice experience
• At least 1 year of GDS experience is required

Preferred Qualifications:

• A flair for recognizing customer mood and tone through written communication and delivering extraordinary customer care to meet their requirements
• Ability to fluently speak and write in English
• Computer skills are vital as you’ll be communicating with multiple customers whilst navigating different tools, all day, every day
• Resilience and composure to remain positive under pressure and manage your workload efficiently
• A problem solver, you’ll be able to effectively evaluate cardmember issues and offer the best creative solutions with a view to resolving on the first contact
• A mathematical mind with an eye for detail and accuracy
• Strong time-management, prioritization, and multi-tasking skills as you will be handling several different customer enquiries simultaneously
• High level of integrity to work with customer information and meet compliance requirements
• The flexibility to work a shifting schedule
• Bachelor’s degree, associate degree, college undergrads, senior high school graduate may apply

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

Work From Home Requirements:

• Must have at least 25 mbps internet connection plan / speed
• Must have a private & quiet area to work at home

American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.