Online Customer Service Representative

Lexie Staffing co.; Pasig; On-site; PHP 100,000 - 400,000; Full time

Job summary

A staffing agency in Metro Manila is seeking a Customer Service Representative to handle inquiries, provide information, and resolve complaints. Ideal candidates will have customer support experience, strong communication skills, and the ability to multitask. This role offers opportunities for personal growth and a chance to enhance customer experiences.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Ability to multitask, prioritize, and manage time effectively.
• Excellent communication and presentation skills.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or in person.
• Provide accurate, valid, and complete information using the right tools and methods.
• Handle customer complaints and follow up to ensure resolution.

Skills

Customer support experience

Phone contact handling

Active listening

CRM familiarity

Communication skills

Time management

Education

High School Graduate or SHS

Tools

MS Office

Job description

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or in person
• Provide accurate, valid, and complete information by using the right tools and methods
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution
• Maintain customer records by updating account information
• Process orders, forms, applications, and requests
• Identify and assess customers’ needs to achieve satisfaction
• Follow communication procedures, guidelines, and policies
• Collaborate with internal departments to resolve complex issues
• Go the extra mile to engage customers and enhance their experience

Qualifications

• At least High School Graduate old curriculum or SHS
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of personalities
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Basic computer proficiency (MS Office, email, etc.)