Non Voice Day Shift Account - Technical Support Representative

Work-1 Manpower Recruitment Services; Quezon City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A manpower recruitment agency is seeking an IT Support professional to provide technical assistance and support to users. Responsibilities include diagnosing hardware/software issues and managing user accounts. The ideal candidate should have a Bachelor’s degree in IT or Computer Science and be proficient in Python and Java. This position offers an office environment with occasional remote support and flexible hours.

Qualifications

• Less than 1 year of experience in IT support or related roles.
• Strong problem-solving skills and attention to detail.
• Customer-oriented mindset.

Responsibilities

• Provide technical assistance and support for incoming queries and issues.
• Diagnose and resolve technical hardware and software issues.
• Manage user accounts and access rights.
• Document issues and solutions clearly.
• Assist in maintaining IT inventory and asset management.

Skills

Proficient in Python

Proficient in Java

Software troubleshooting skills

Hardware troubleshooting skills

Excellent communication abilities

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Job description

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Diagnose and resolve technical hardware and software issues.
• Manage user accounts and access rights, ensuring data security.
• Document issues and solutions in a clear, concise manner.
• Assist in maintaining IT inventory and asset management.

Qualifications

• Educational Qualifications: Bachelor’s degree in Information Technology, Computer Science, or related field.
• Experience Level: Less than 1 year of experience in IT support or related roles.
• Skills and Competencies: Proficient in Python and Java, software and hardware troubleshooting skills, and excellent communication abilities.
• Responsibilities and Duties: Provide technical support, troubleshoot hardware and software issues, and assist in system maintenance.
• Working Conditions: Office environment with occasional remote support duties and flexible hours.
• Qualities and Traits: Strong problem-solving skills, attention to detail, and a customer-oriented mindset.