Night-Shift Telco Customer Service Rep — Career Growth

DVT; Makati; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading call center organization is seeking Customer Service Representatives for Telco accounts in Makati. The role involves handling calls from US policyholders regarding health insurance inquiries. Ideal candidates should have above-average English communication skills and be willing to work night shifts. Both graduates and applicants with CCE Voice Account experience are encouraged to apply. This is a full-time position offering opportunities for career growth.

Qualifications

• Must be amenable to working night shifts and shifting schedules.
• Must have an active Viber account for interview purposes.
• Prior experience in international CCE Voice Account is a plus.

Responsibilities

• Handle inbound and outbound calls from US-based policyholders regarding health insurance inquiries.
• Provide accurate information and efficient solutions to customers’ concerns.
• Document customer interactions using internal systems.

Skills

Above-average English communication skills (verbal and written)

Customer service orientation

Education

High School or Senior High School graduate

College graduate

Job description

A leading call center organization is seeking Customer Service Representatives for Telco accounts in Makati. The role involves handling calls from US policyholders regarding health insurance inquiries. Ideal candidates should have above-average English communication skills and be willing to work night shifts. Both graduates and applicants with CCE Voice Account experience are encouraged to apply. This is a full-time position offering opportunities for career growth.