Night-Shift Healthcare Admin: Scheduling & Pre-Registration

Our Clients; Pasig; On-site; PHP 335,000 - 580,000; Full time

Job summary

Our Clients in Manila (Pasig/Ortigas) is seeking a Healthcare Support Associate for scheduling, pre-registration, and financial clearance. This onsite role requires night shifts and strong attention to detail while delivering high-quality customer service to patients, providers, and internal teams.

Responsibilities include appointment scheduling, patient pre-registration, insurance verification, and financial clearance, with strict adherence to HIPAA and healthcare regulations.

Qualifications

• 1 year of BPO experience supporting a healthcare account.
• Experience in Scheduling, Pre-Registration, Insurance Verification, Financial Clearance, or related healthcare admin functions is a plus.
• Excellent verbal and written English communication skills.

Responsibilities

• Handle inbound and outbound calls related to patient appointments, registration, insurance, and financial inquiries.
• Schedule, reschedule, or cancel patient appointments as needed.
• Complete patient pre-registration by verifying demographic, insurance, and medical information.
• Verify insurance eligibility and obtain authorizations when applicable.
• Assist patients with financial clearance by reviewing coverage and payment options.
• Update patient records and document interactions in the systems.
• Coordinate with providers, insurers, and internal teams for timely resolutions.
• Maintain HIPAA compliance and adherence to policies and regulations.
• Meet productivity, quality, and customer service metrics.

Skills

BPO experience

Healthcare account experience

English communication

Multitasking

Job description

Our Clients in Manila (Pasig/Ortigas) is seeking a Healthcare Support Associate for scheduling, pre-registration, and financial clearance. This onsite role requires night shifts and strong attention to detail while delivering high-quality customer service to patients, providers, and internal teams.

Responsibilities include appointment scheduling, patient pre-registration, insurance verification, and financial clearance, with strict adherence to HIPAA and healthcare regulations.