Network Operations & Reliability Engineer

IBEX Global Solutions (Philippines) Inc.; Mandaluyong; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking a Network Service Engineer to monitor and maintain client interconnectivity networks, troubleshoot incidents, and coordinate with vendors to minimize downtime.

The role requires hands-on experience with Juniper, Ciena, Cisco gear, and strong TCP/IP/LAN/WAN skills, plus cloud interconnect awareness. Proactive problem solving and clear communication are essential for SLAs and customer satisfaction.

Qualifications

• A degree in telecommunications or equivalent, relevant industry experience.
• Experience with Juniper, Ciena, and Cisco network equipment is a plus.
• Professional certifications such as CCNA, JNCIA, or Optical Associate/Foundation are a plus.
• Proven experience in Network Management/Operations Center environments in Managed Services/Telecom/ISP/Cloud.
• Data Center co-location experience is advantageous.
• Hands-on experience with network monitoring tools and trouble-ticketing systems.
• Strong understanding of TCP/IP networking fundamentals.
• Proficient in LAN and WAN troubleshooting, including physical layer cabling in co-location environments.
• Knowledge of IP/MPLS networks (Juniper MX Series desirable).
• Experience with Optical Ethernet and Transport Networks (Ciena 6500 and Waveserver AI desirable).
• Scripting knowledge in Python or Ansible automation tools is a plus.
• Excellent written and verbal communication skills and strong attention to detail.

Responsibilities

• Real-Time Monitoring: proactively tracking network health, traffic, and performance metrics to prevent failures.
• Trouble Ticket Support: manage tickets with vendors and fiber providers; support customer-facing tickets.
• Incident Management & Response: detect, analyze, and resolve outages or performance degradation.
• Maintenance & Updates: support installation, configuration, and updates of hardware and firmware.
• Reporting: provide detailed analysis on network performance and recommend routing improvements.
• Incident Management, Diagnosis and Resolution within SLA/OLA/KPI.
• Provide regular updates to ticketing systems as incidents progress.
• Liaise with external suppliers and other departments to minimize downtime.
• Stay up to date with new network technology supported by the NOC.

Skills

Network monitoring

Troubleshooting

Incident management

Vendor coordination

TCP/IP networking

LAN/WAN troubleshooting

VMware

Linux

Python/Ansible scripting

Cloud/interconnect knowledge

Communication

Education

Bachelor's degree in telecommunications or equivalent

CCNA

JNCIA

Optical Associate/Foundation

Tools

Juniper MX Series

Ciena devices

Cisco equipment

VMware

Linux platforms

Azure ExpressRoute

AWS Direct Connect

Google Cloud Interconnect

IP/MPLS networks

Waveserver AI

Cisco/Optical Ethernet transport

Job description

IBEX Global Solutions (Philippines) Inc. is seeking a Network Service Engineer to monitor and maintain client interconnectivity networks, troubleshoot incidents, and coordinate with vendors to minimize downtime.

The role requires hands-on experience with Juniper, Ciena, Cisco gear, and strong TCP/IP/LAN/WAN skills, plus cloud interconnect awareness. Proactive problem solving and clear communication are essential for SLAs and customer satisfaction.