Network Operations Center Specialist

LizardBear Tasking, Inc. (PEZA); Imus; On-site; PHP 450,000 - 650,000; Full time

Benefits offered by this job

Onsite work in Imus

Job summary

TaskUs in Imus, Philippines seeks a Network Operations Center Specialist to monitor and troubleshoot network infrastructure, coordinating with IT technicians to resolve incidents and maintain uptime.

You will perform health checks, analyze performance metrics, and generate reports while following ITIL-aligned processes in a rotating schedule. The role requires strong communication and documentation skills.

Qualifications

• Minimum 1 year network administration experience.
• CCNA certification required.
• Experience with Cisco IOS and routing protocols is essential.
• Able to document technical work and communicate clearly.

Responsibilities

• Validate alerts and escalate to IT technicians.
• Investigate issues, resolve problems, and communicate status.
• Perform routine health checks and monitor service performance.
• Generate reports on network performance and metrics.
• Maintain ticketing records and follow escalation procedures.

Skills

CCNA

Cisco IOS

Network Monitoring

Wireshark

Education

Bachelor's in Computer Science or Electronics Engineering

Tools

SolarWinds

Wireshark

Job description

About TaskUs

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Network Operations Center Specialist

Network Operations Center Specialist About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs.

What can you expect in a Network Operations Center Specialist role with TaskUs

Validate the alert and escal...

Validate the alert and escalate to appropriate IT technicians to have the issue investigated further. Investigate issues, resolve problems, and communicate status. Perform routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues. Respond to any number of alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring Provide analysis through the monitoring systems to proactively identify network issues. Monitor the ticket queue for incoming service requests and respond/resolve issues as required. Engage in regular network troubleshooting activities and resolve network connectivity issues. Generate periodic reports on network performance; Provide metrics (internal and/or customer-facing) to management as requested related to network performance. Ensure all activities are documented and tracked through the ticketing system. Execute established procedures as it relates to event, incident, and change management. Adhere to escalation procedures, task procedures, and troubleshooting processes. Maintain a team-focused attitude and work towards creating a healthy, respectful atmosphere. Perform these duties in a flexible fashion as the Network Operations Center is open 24x7x365. Participate and/or be part of the NOC continuous improvement activities as defined.

Required Qualifications

Required Qualifications: Minimum of 1 year Network Administration experience with in-depth hands‑on experience in managing switches, routers and firewalls. Knowledge of Cisco IOS, network design and load balancers, a CCNA certification, and a knowledge of a wide number of routing protocols and transport technologies, including but not limited to BGP, EIGRP, RIP, IPVPN, MPLS, FR or ATM. An understanding of the ITIL framework is a plus. Experience in creating, utilizing, and maintaining technical documentation. Good English communication skills both verbal and written is needed. Confident and goal‑oriented attitude with an ability to set and meet short and long‑term objectives. Able to work in a fast‑paced environment with dynamic priority evolution, someone who has the ability to adapt to changing conditions and plans with well‑reasoned decisions and minimal supervision. Able to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes. Plus the ability to begin troubleshooting any issue, problem, or oddity regardless of topic or content with a focus of assessment and engagement of proper external resources. Able to work under pressure to meet deadlines, ability to adapt to change. Able to work well independently and in a team environment plus experience in administering and managing SolarWinds tools is needed. Must be familiar with industry‑standard tools such as Wireshark in addition to a set of internal custom tools used in network management. Must also be accurate and have excellent attention to detail plus be amenable to working on shifting schedules Education / Certifications: A degree in Computer Science, Electronics Engineering or equivalent work experience in an engineering field.

Work Location / Work Schedule / Travel

Work Location / Work Schedule / Travel: TaskUs Imus - Lizzy's Nook Onsite Rotational Schedule: (Day Shift: 6 AM to 3PM, Mid Shift: 2PM to 11PM, Night Shift: 10PM to 7AM)

DEI

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.