Music Rights & Metadata Support Specialist

Metacom Business Process Outsourcing Solution Inc.; Taguig; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading outsourcing solutions provider is seeking a Customer Service Representative (CSR) – Music Expert in Taguig, Philippines. The ideal candidate should have a strong background in customer service and music-related expertise. Responsibilities include assisting users with inquiries about music rights, metadata, and technical issues, and ensuring professional case documentation. Preferred qualifications include BPO experience and 2 years in music-related fields. This role offers a dynamic environment in the music industry.

Qualifications

• Preferably with BPO background.
• At least 2 years of experience in IT Helpdesk, Service Desk, or Technical Support.
• At least 2 years of experience in music-related fields.

Responsibilities

• Provide expert support to users on music-related inquiries.
• Assist with concerns involving music rights and distribution.
• Document cases properly and ensure professional resolution.

Skills

Customer service excellence

Strong music-related expertise

Effective communication

Technical troubleshooting

Education

Completed 2 years in college (Music-related)

1 year of formal musical study

Job description

A leading outsourcing solutions provider is seeking a Customer Service Representative (CSR) – Music Expert in Taguig, Philippines. The ideal candidate should have a strong background in customer service and music-related expertise. Responsibilities include assisting users with inquiries about music rights, metadata, and technical issues, and ensuring professional case documentation. Preferred qualifications include BPO experience and 2 years in music-related fields. This role offers a dynamic environment in the music industry.