Multi-Channel Fashion Customer Care Specialist

EnableSME, Inc.; Pasig; Remote; PHP 279,000 - 424,000; Full time

Job summary

EnableSME, Inc. is seeking a Customer Service Specialist to support our fashion eCommerce retail accounts across Australia, the United States, and New Zealand.

You will handle inquiries by voice, chat, and email, ensuring timely, accurate responses with empathy and professionalism. You will log interactions, manage orders, and resolve issues with a focus on first contact resolution, maintaining accurate records and collaborating with internal teams in a fast-paced environment.

Qualifications

• Handle customer inquiries via voice, chat, and email.
• Provide accurate product and order information with empathy.
• Resolve issues promptly with high first-contact resolution.
• Maintain organized records and follow up on open cases.

Responsibilities

• Handle customer enquiries via voice, chat, and email.
• Assist customers with order enquiries, product information, order status, and related concerns.
• Provide excellent customer service and aim for first contact resolution.
• Research and resolve customer issues accurately and in a timely manner.
• Accurately log calls, chats, emails, and customer information in the system.
• Follow up on open cases, tickets, chats, and emails when needed.
• Clearly explain products, services, and company information to customers.
• Ask probing questions to better understand customer needs.
• Process orders accurately and efficiently.
• Build positive working relationships with customers, peers, and management.
• Maintain professionalism, empathy, patience, and strong communication skills.
• Amenable to shifting schedules and additional tasks/projects if needed.

Skills

Excellent communication

Empathy

Customer service

Multitasking

Verbal & written

Job description

EnableSME, Inc. is seeking a Customer Service Specialist to support our fashion eCommerce retail accounts across Australia, the United States, and New Zealand.

You will handle inquiries by voice, chat, and email, ensuring timely, accurate responses with empathy and professionalism. You will log interactions, manage orders, and resolve issues with a focus on first contact resolution, maintaining accurate records and collaborating with internal teams in a fast-paced environment.