Monitoring & Management Product Manager

EY; Taguig; On-site; PHP 784,000 - 1,176,000; Full time

Job summary

EY is seeking a Monitoring & Management Product Manager to own the strategy and roadmap for AV telemetry, monitoring, and remote management platforms globally. You will collaborate with Operations, Engineering and vendors to translate needs into capabilities and drive platform governance.

You will lead pilots, set success criteria, and measure value through KPIs, with emphasis on data-driven decisions and enterprise-scale deployments. Travel support is minimal.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration or related discipline.
• Typically 5 to 8 years of relevant experience in product management, IT operations, monitoring and management, unified communications, workplace technology or related field.
• Experience leading platform evaluations, proofs of concept, pilots and production deployments.
• Experience defining and tracking measurable business and operational outcomes for technology products.
• Product Management, ITIL, Agile, Scrum, SAFe or PMP certification is beneficial.
• AVIXA CTS or relevant Microsoft, Cisco or other collaboration technology certification is beneficial.

Responsibilities

• Own the global product strategy and multi-year roadmap for AV telemetry, monitoring and remote management platforms.
• Lead proofs of concept and pilots; define success criteria and make evidence-based adoption recommendations.
• Gather and prioritize requirements from Operations, Engineering, product teams and stakeholders.
• Manage the product lifecycle for assigned platforms including onboarding, integration, adoption and retirement.
• Define platform standards for device onboarding, data consistency, health states, alerts and remote actions.
• Drive integration with enterprise service management, event management, asset data and analytics.
• Establish service definitions and ensure operational readiness for platforms.
• Develop product KPIs and report on coverage, reliability, adoption and value.
• Ensure on-premise infrastructure adequacy and capacity planning.
• Analyze telemetry to identify issues and drive proactive remediation with Operations.
• Manage vendor relationships, licensing, and performance reviews; communicate EY requirements.
• Prepare business cases, forecasts and leadership updates for the portfolio.

Skills

Product management

IoT monitoring

Stakeholder management

Requirements translation

Data integration

Agile / Scrum

Leadership

Communication to leadership

Education

Bachelor’s degree in IT/CS/Engineering/Business or related

5–8 years product management/IT ops experience

Experience owning enterprise software lifecycles

Tools

AVIXA CTS certification

Microsoft/Cisco/ServiceNow certifications

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job title: Monitoring & Management Product Manager

Enterprise Technology / Infrastructure & Operations Assistant Director Kochi, India

Job overview

The Monitoring & Management Product Manager is responsible for the strategy, roadmap, governance, adoption and operational success of a global portfolio of vendor software platforms used to remotely monitor and manage audio visual (AV) and workplace technology devices. The role ensures these platforms provide reliable telemetry, actionable alerts, remote support capabilities and useful operational insights that improve service quality and the technology-based office experience.

The Product Manager will work with Operations, Engineering, Information Security, Service Management, other product teams and technology vendors to translate business and operational needs into product capabilities. The role will guide platform selection and lifecycle decisions, establish support and governance models, drive integrations and automation, and measure the business value delivered by the portfolio.

Key responsibilities (analytical/decision making/supervisory):

• Own the global product strategy and multi-year roadmap for AV telemetry, monitoring and remote management platforms.
• Lead proofs of concept and pilots; define success criteria, evaluate results and make evidence-based recommendations for production adoption.
• Gather and prioritize requirements from Operations, Engineering, product teams and other stakeholders, balancing service value, effort, risk and cost.
• Manage the product lifecycle for assigned platforms, including evaluation, selection, onboarding, enhancement, integration, adoption, operational transition and retirement.
• Define platform standards for device onboarding, data consistency, health states, alerts, notifications, remote actions, and role-based access.
• Drive integration with enterprise service management, event management, asset data, analytics and reporting capabilities to create and support automated workflows and improve leadership decision making.
• Establish service definitions for in-scope platforms, ensure operational readiness requirements are met, integrate new platforms into PCD runbooks and Operations SOPs.
• Develop product KPIs and report on platform coverage, reliability, alert quality, adoption, automation, operational outcomes, cost and realized value.
• Ensure adequacy of on-premise platform infrastructure, including server capacity, back-up procedures, etc.
• Analyze telemetry and operational data to identify recurring issues, false positives, monitoring gaps and opportunities for proactive remediation or continuous improvement; collaborate with Operations to raise ITIL problems as appropriate.
• Manage strategic vendor relationships, licensing and service reviews; communicate EY requirements and influence vendor roadmaps.
• Prepare business cases, financial forecasts, investment recommendations and leadership updates for the product portfolio.
• Provide direction to internal teams, external suppliers and project resources delivering roadmap initiatives; the role may hold the Sponsor's Representative role or coordinate work across teams without direct line-management responsibility.
• Ensure platform decisions and changes are properly governed and align with EY security, privacy, compliance, architecture and operational resilience requirements.

Knowledge, skills and experience requirements:

• Strong product management experience in a global enterprise technology environment, including strategy, roadmaps, prioritization, lifecycle management and value realization.
• Experience managing software platforms for monitoring, observing and managing IoT endpoints, including unified communications, workplace technology or AV devices.
• Understanding of telemetry, events, device health, alerting, incident workflows, dashboards, APIs, data integration and management automation concepts.
• Ability to translate operational and technical requirements into clear product capabilities, user stories, acceptance criteria and measurable outcomes.
• Experience developing on-boarding and support processes and operational transition plans for enterprise platforms.
• Strong analytical and financial skills, including business-case development, cost-benefit analysis, forecasting and KPI definition.
• Proven ability to build trusted relationships, influence decisions and gain consensus across diverse functions, cultures and geographies.
• Ability to communicate complex technical topics clearly and concisely to engineering teams, operational stakeholders and senior leadership.
• Experience managing vendors, licensing, contracts, performance reviews and product evaluations.
• Knowledge of AV, Microsoft Teams Rooms, unified communications, collaboration technology or workplace technology is strongly preferred.
• Familiarity with Microsoft Teams Pro Management Portal, Utelogy, Cisco Control Hub, Poly Lens, Jabra+, Neat Pulse, Crestron XiO Cloud, Logitech Sync, ServiceNow, Netcool or Power BI is beneficial.
• Ability to work autonomously, exercise sound judgment, manage competing priorities and lead through ambiguity.
• Fluent written and spoken English; flexibility to participate in periodic early or late meetings with global stakeholders. Travel is expected to be limited.

Qualifications, certifications and education requirements:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration or a related discipline, or equivalent work experience.
• Typically 5 to 8 years of relevant experience in product management, IT operations, monitoring and management, unified communications, workplace technology or a related field.
• Demonstrated experience owning or significantly contributing to the lifecycle of enterprise software products or platforms used by global teams.
• Experience leading platform evaluations, proofs of concept, pilots and production deployments.
• Experience defining and tracking measurable business and operational outcomes for technology products....
• Product Management, ITIL, Agile, Scrum, SAFe or PMP certification is beneficial.
• AVIXA CTS or relevant Microsoft, Cisco or other collaboration technology certification is beneficial.

This job description is intended as a guide to reflect the principal purpose of the job. It is not an all-inclusive listing of the job responsibilities and may vary depending on the geographic location of the job and/or the manager. This job description is subject to change at the discretion of management.

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