Mobility Assistant - GDS Talent Services

Ernst & Young Advisory Services Sdn Bhd; Taguig; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading professional services firm in Taguig is seeking a Mobility Assistant to coordinate end-to-end international mobility assignments. Candidates should have a bachelor's degree, strong customer service skills, and be fluent in English. The role involves supporting relocation processes, maintaining records, and ensuring an exceptional experience for assignees. This position offers opportunities for continuous learning and career growth.

Benefits

Continuous learning opportunities

Diverse and inclusive culture

Qualifications

• Bachelor's degree required.
• Strong customer-service mindset and desire to deliver exceptional service.
• Fluent in English, written and spoken.

Responsibilities

• Coordinate end-to-end international mobility assignments.
• Assist with relocation and onboarding processes.
• Maintain data in the Global Mobility Tool (GMT).

Skills

Customer service mindset

Communication skills

Organizational skills

Microsoft Office proficiency

Independent work ability

Business acumen

Education

Bachelor's degree

Tools

Database management

Document-sharing tools

Job description

Mobility Assistant - GDS Talent Services

Location: Taguig

Other locations: Primary Location Only

Requisition ID: 1660722

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Mobility Assistant – GDS Talent Services

Let us introduce you to the job offer by EY GDS Philippines, a member of the global integrated service delivery center network by EY.

The opportunity

The Mobility Assistant (MA) will work with the respective Mobility Consultant (MC) to coordinate end‑to‑end international mobility assignments into and out of the assigned region(s). Working together with the MC following the agreed scope of service you will ensure that assignees and the Business have consistent and exceptional assignment experience.

Your key responsibilities

Process support:

• Work with the MC to support in the preparation of phases of in‑bound and out‑bound assignments (e.g. pre‑assignment, on‑assignment, extension, end of assignment and post‑assignment).
• Assist with the preparation, amendment and finalization of cost estimates.
• Preparation of Global Assignments Letters, local contracts where applicable and country specific addendums.
• Follow up with the assignee and the business to chase outstanding signed documentation such as assignment letters and assignment agreement forms.
• Assist with the relocation and repatriation processes by liaising with the assignee and respective Relocation Management Company, healthcare provider, etc.
• Assist with onboarding processes including Employee Central (EC) processes.
• Action pre‑, on‑ and post‑assignment events for assignees (e.g. payment of allowances, expense reimbursements, payroll input, social security payments, tracking and auditing of leave, managing tax payments) to help ensure an exceptional assignee experience.
• Assist with the exit processes including Employee Central (EC) processes.
• Deal with follow‑up questions/queries from assignees (e.g. completion of forms and operational aspects).
• Copy MC into all assignee communications and ensure MC is updated on case management.
• Assist MC in conjunction with Finance with the processing and payment of internal and external invoices.
• Assist with local annual budgeting, forecasts and accruals as appropriate.
• Assist with assignee compensation reviews including bonus eligibility.

Record maintenance:

• Maintain data and update the Global Mobility Tool (GMT) to enable efficient and accurate reporting.
• Regularly review GMT checklists and dashboards to ensure completion.

Mobility team integration:

• Adhere to and demonstrate the EY Mobility Norms and Behaviors.
• Apply ‘one team’ mindset to daily practice and interaction.
• Fully engage in global and team regional calls.
• Attend learning opportunities e.g. open house calls.

Skills and attributes for success

• Education: Bachelor’s degree required.
• Strong customer‑service mindset and desire to deliver exceptional service.
• Strong communication skills with the ability to communicate effectively with colleagues at all levels including internal and external partners and vendors.
• Strong organizational skills, attention to detail, ability to prioritize objectives and manage all aspects of the role.
• Strong computer skills in Microsoft Office applications (Word, Excel, PowerPoint, Teams) and analytical skills.
• Experience working with databases, document‑sharing tools, etc.
• Ability to work independently and effectively in a fast‑paced, demanding environment.
• Appropriate level of business acumen.
• Ability to handle sensitive information in a confidential and tactful manner.
• Curiosity and motivation to acquire new skills as necessary.
• Fluent in English, written and spoken.
• Flexibility with schedule to support assignees and work with mobility teams in different time zones.
• Ability to work overtime and handle increased workload during peak season.
• Ability to work within a multicultural team.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, India, the Philippines, Poland – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well‑known brands from across the globe. We’ll introduce you to an ever‑expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY exists to build a better working world, helping to create long‑term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.