Mid-Level Software Developer

Apollo Software; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Apollo Software is seeking an experienced professional to identify client needs and oversee service delivery within the SLA. The role focuses on establishing cost-efficient processes that consistently deliver high levels of customer service and operational excellence.

The ideal candidate will bring 5+ years of experience in technical service desks, IT operations, and end-user support, with hands-on deployment of cloud-based technologies and strong Agile/ITIL practices.

Qualifications

• Bachelor’s degree in a relevant discipline.
• 5+ years in managing a Technical Service Desk, IT Systems Operations, and End-user Support.
• 3+ years deploying technologies including cloud-based platforms.
• Strong proficiency in Agile, ITSM, ITIL and process automation.

Responsibilities

• Identify client needs and oversee service delivery within the SLA.
• Establish processes to maintain high levels of customer service in a cost-effective manner.

Skills

Agile methodologies

ITSM

ITIL

Incident Management

Problem Management

Configuration Management

Demand Management

Education

Bachelor's degree in a relevant discipline

Tools

Cloud platforms

Automation tools

Job description

Job Summary

Will be responsible in identifying the client’s needs and oversee the delivery of the services within the context of the business relative to the agreed Service Level Agreement (SLA). The main focus is to establish processes to provide consistently high levels of customer service in a cost-effective manner.

Qualifications

• Bachelor’s degree in a relevant discipline
• At least 5+ experience in managing a Technical Service Desk, IT Systems Operations, and Supply Chain End-user Support, preferably in a geographically distributed organization, with 3+ years managing and deploying technologies and applications including cloud-based technologies and platforms.
• High proficiency in Agile approaches, ITSM, ITIL and other process automation tools – including Incident Management, Problem, Configuration Management, Demand Management, including and configuring the tools.