Microsoft Dynamics 365 Customer Relationship Management (CRM) - Test Automation Lead

Bravissimo Resourcing Inc.; Taguig; Hybrid; PHP 1,339,000 - 2,678,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

13th Month Pay

Paid Holidays

Health & Wellness Insurance

Job summary

A leading recruitment agency is seeking a Test Automation Lead for Microsoft Dynamics 365 CRM. This role involves configuring and customizing CRM to enhance marketing processes. The candidate should have expertise in the Marketing Module, knowledge of automation strategies, and excellent problem-solving skills. This position offers a hybrid working model in Taguig, emphasizing collaboration and technical guidance across teams. The ideal applicant has strong communication skills and experience in CRM functionalities.

Qualifications

• Expertise in Microsoft Dynamics 365 CRM, specifically the Marketing Module.
• Strong understanding of campaign management and customer engagement strategies.
• Knowledge of data integration and reporting tools.
• Knowledge of data integration, Power Platform (Power Apps, Power Automate), and reporting tools.
• Excellent problem-solving skills and ability to translate business requirements into technical solutions.
• Strong communication and stakeholder management skills.
• Experience with Sales and Customer Service modules.
• Familiarity with GDPR compliance and data privacy regulations in marketing.

Responsibilities

• Configure and customize Dynamics 365 CRM for business requirements.
• Develop marketing campaigns and manage customer journeys.
• Provide guidance on best practices for CRM and marketing automation.
• Provide technical expertise and guidance on best practices for CRM and marketing automation.
• Conduct system testing, validation, and troubleshooting to ensure optimal performance.
• Deliver training and support to end-users on CRM marketing functionalities.
• Stay updated on new features, updates, and industry trends related to Dynamics 365 and marketing automation.

Skills

Expertise in Microsoft Dynamics 365 CRM

Strong understanding of marketing automation

Ability to configure and customize workflows

Excellent problem-solving skills

Strong communication skills

Stakeholder management

Cross-functional collaboration

GDPR compliance

Sales & CS modules

Problem solving

Education

Bachelor's degree

Tools

Microsoft Dynamics 365

Power Platform

Reporting tools

Job description

Microsoft Dynamics 365 Customer Relationship Management (CRM) - Test Automation Lead

Negotiable

Hybrid - Taguig 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

13th Month Pay, Pag-Ibig Fund, Paid Holidays

Insurance Health & Wellness

Read More

Responsibilities

• Configure and customize Microsoft Dynamics 365 CRM to meet business requirements, with a focus on the Marketing Module.
• Develop and manage marketing campaigns, lead scoring models, and customer journeys within Dynamics 365.
• Collaborate with cross-functional teams to ensure seamless integration between CRM and other enterprise applications.
• Provide technical expertise and guidance on best practices for CRM and marketing automation.
• Conduct system testing, validation, and troubleshooting to ensure optimal performance.
• Deliver training and support to end-users on CRM marketing functionalities.
• Stay updated on new features, updates, and industry trends related to Dynamics 365 and marketing automation.

Qualifications

• Expertise in Microsoft Dynamics 365 CRM, specifically the Marketing Module.
• Strong understanding of marketing automation, campaign management, and customer engagement strategies.
• Experience in configuring and customizing CRM workflows, forms, and dashboards.
• Knowledge of data integration, Power Platform (Power Apps, Power Automate), and reporting tools.
• Excellent problem-solving skills and ability to translate business requirements into technical solutions.
• Strong communication and stakeholder management skills.
• Experience with related modules such as Sales and Customer Service.
• Familiarity with GDPR compliance and data privacy regulations in marketing.

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