Microsoft Dynamics 365 CRM Developer

8000 Accenture Inc Company; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Accenture in the Philippines is seeking an Application Developer to design, build, and configure Microsoft Dynamics 365 CRM applications, enabling efficient business processes and strong customer relationships. The ideal candidate will have 3+ years in Dynamics 365 CRM and experience across CRM modules such as Customer Service, Sales, Field Service or Customer Insight Journey.

Hands-on Power Platform, .NET development, and SQL Server are required.

Qualifications

• Bachelor's degree in IT/CS or related field.
• 3+ years of experience in Microsoft Dynamics 365 CRM.
• Experience in CRM modules like Customer Service, Sales, Field Service or Customer Insight Journey.
• Strong CRM development and integration knowledge; troubleshoot CRM issues.
• Hands-on Power Platform experience (Power Automate, Power Apps, etc.) and SQL Server proficiency.

Responsibilities

• Design, build, and configure Dynamics 365 CRM applications to meet business needs.
• Develop and customize CRM solutions; integrate with other systems.
• Provide technical support and troubleshoot CRM applications.
• Collaborate with stakeholders to gather requirements and define project scope.
• Stay updated on CRM technologies and best practices.

Skills

CRM development principles

Troubleshooting CRM apps

Independent SME

Stakeholder collaboration

Education

Bachelor's Degree in Information Technology or Computer Science

Tools

Power Platform

.NET Development

SQL Server

Job description

Who we are

Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe. Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.

The work

As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using Microsoft Dynamics 365 Customer Relationship Management (CRM). Your typical day will involve developing and implementing CRM solutions to enhance customer relationships and streamline business processes.

Roles & Responsibilities

• Assist in the design of software configuration and customization using Microsoft Dynamics 365 Customer Relationship Management (CRM) to meet business process design and application requirements.
• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute to providing solutions to work‑related problems.
• Develop and customize Microsoft Dynamics 365 CRM applications.
• Integrate CRM applications with other systems and platforms.
• Provide technical support and troubleshooting for CRM applications.
• Collaborate with stakeholders to gather requirements and define project scope.
• Stay updated on the latest CRM technologies and best practices.

Here’s what you’ll need

• Bachelor's Degree in Information Technology, Computer Science, or other related fields.
• 3 or more years of experience in Microsoft Dynamics 365 Customer Relationship Management (CRM).
• Experience in CRM modules such as Microsoft Dynamics 365 Customer Service, Microsoft Dynamics 365 Sales, Microsoft Dynamics 365 Field Service or Microsoft Dynamics 365 Customer Insight Journey.
• Strong understanding of CRM development principles and best practices.
• Experience in customizing and configuring CRM solutions.
• Knowledge of CRM integration with other systems and applications.
• Ability to troubleshoot and resolve technical issues in CRM applications.
• Hands‑on experience with the Power Platform (Power Automate, Power Apps, etc)
• Experience with .Net Development and familiarity with SQL Server.

Flexible to report onsite at any of Manila office locations: Alabang, BGC, Cubao and Mandaluyong City.

What’s in it for you?

You will be part of Accenture’s growing community of technology professionals, continually expanding to provide the best services to our clients. At Accenture, you will be working on innovative projects, while being exposed to the latest emerging technologies and industry best‑practices. We offer trainings and development programs and courses to help you grow your own tech stack and certifications.

What we believe

All our leaders are committed to building a better, stronger, and more durable company for future generations to create positive, long‑lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with. Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent‑and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

#LI-PH