Microsoft 365 Support Engineer

WOLFE SYSTEMS IT; Makati; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading IT service provider in the Philippines is seeking an experienced Microsoft 365 Support Engineer to enhance its offshore technical team. The ideal candidate will have strong hands-on experience with the Microsoft 365 ecosystem. Responsibilities include providing advanced support, assisting with migrations, and managing governance frameworks. The role requires excellent communication skills and a solid technical background in Microsoft 365 tools. This position is available for an immediate start.

Qualifications

• 3+ years of experience supporting Microsoft 365.
• Strong knowledge of Azure AD/Entra and identity governance.
• Excellent communication skills.

Responsibilities

• Provide advanced support across the M365 stack.
• Manage identity and access policies.
• Assist with tenant-to-tenant migrations.

Skills

Microsoft 365 Support

Azure AD/Entra

Exchange Online

SharePoint Online

Intune

User Governance

Tools

M365 Admin Center

Active Directory

Job description

Role Summary

Wolfe Systems is seeking an experienced Microsoft 365 Support Engineer to join our offshore technical team. This role is suited to someone with strong hands‑on experience across the Microsoft 365 ecosystem, Azure AD/Entra, Exchange Online, SharePoint Online, security and compliance, and user/device governance. You will provide advanced support to Wolfe customers, assist with onboarding and migrations, and contribute to project delivery and ongoing platform improvements.

This is not an entry‑level role. We are looking for someone who is confident operating across customer environments, can troubleshoot complex issues, and can uphold best practices for configuration, security, and lifecycle management.

Key Responsibilities

Microsoft 365 Administration & Support

• Provide advanced support across the M365 stack including Entra ID (Azure AD), Exchange Online, SharePoint Online, OneDrive, Teams, Intune, and Security & Compliance.
• Manage identity, access, conditional access, MFA, passwordless policies, and device compliance.
• Troubleshoot escalated issues relating to user access, mail flow, SharePoint permissions, Teams governance, and device management.
• Assist with tenant‑to‑tenant migrations, mailbox migrations, SharePoint/Teams restructures, Intune deployments, and onboarding of new customers into our managed environment.

Governance, Configuration & Best Practice

• Implement and maintain M365 governance frameworks (naming conventions, retention policies, DLP, conditional access, security baselines, audit configuration, etc.).
• Support administration of Active Directory/Entra hybrid environments, group policy, and identity lifecycle processes.
• Perform regular reviews of customer tenants to ensure alignment with Wolfe standards for security, compliance, and configuration.

Customer Support & Technical Delivery

• Respond to escalated support tickets relating to Microsoft 365, identity, and user/application security.
• Provide remote support to customers in a professional, timely, and solution‑focused manner.
• Assist project teams with implementation tasks, documentation, and customer onboarding activities.
• Work closely with senior engineers to deliver small‑to‑medium M365 projects, environment clean‑ups, and system enhancements.

Operational & Project Activities

• Maintain accurate documentation within our PSA and internal knowledge base.
• Participate in operations such as routine reviews, audit preparation, onboarding workflows, mail/domain cutovers, and configuration changes.
• Contribute to continuous improvement of Wolfe’s M365 service offerings.

Skills & Experience Required

• 3+ years supporting Microsoft 365 in a technical support or engineering role.
• Strong knowledge of Entra ID/Azure AD, identity governance, authentication methods, and conditional access.
• Proficiency with Exchange Online, SharePoint Online, Teams, OneDrive, and associated administration centres.
• Experience with Intune (endpoint configuration, compliance, autopilot, application management).
• Good understanding of Active Directory, hybrid identity, and typical migration scenarios.
• Familiarity with backup, security, and monitoring tooling for Microsoft 365 environments.
• Ability to diagnose and resolve complex issues independently.
• Excellent written and verbal communication skills.
• MSP experience highly desirable.

How to Apply

Please submit your CV along with a brief cover letter outlining your relevant Microsoft 365 experience and why you would be a strong fit for this role.

This position is available for an immediate or ASAP start.