Medical VA - Hospice Intake, Insurance Verification & Billing Support

Winning Assistants LLC; Philippines; Remote; PHP 433,000 - 519,000; Full time

Benefits offered by this job

HR & Contractor Support

VPN Access

HIPAA Training

Performance Training

US Holidays

Paid Time Off

Tools & Resources

Job summary

Winning Assistants LLC seeks a Medical Virtual Assistant to support hospice intake, insurance verification, and billing tasks for a US healthcare client. The role focuses on patient intake, referral coordination, Medicare verification, and general back-office duties.

The ideal candidate will have hospice or related healthcare experience, MatrixCare familiarity, and strong English communication. This remote position is based in the Philippines with a standard full-time schedule.

Qualifications

• Must have previous Medical Virtual Assistant or healthcare admin experience.
• Experience managing patient intake and referrals.
• Hands-on experience with insurance eligibility and benefits verification.
• Experience verifying Medicare information and coverage.
• Strong English communication, both written and verbal.
• Ability to work with hospice or similar healthcare settings is a plus.

Responsibilities

• Manage inbound and outbound patient intake workflows.
• Coordinate referrals and enter referral information into the system.
• Collect and document required new-patient intake information.
• Verify insurance eligibility and Medicare status; document results.
• Support prior authorizations, billing, and claims workflows.
• Provide back-office administrative support and patient communications.

Skills

Medical VA experience

Patient intake

Insurance verification

Healthcare administration

Attention to detail

English communication

Tools

MatrixCare

Athena EHR

Job description

Key Responsibilities

Job Title: Medical Virtual Assistant - Hospice Intake, Insurance Verification & Billing Support [CA-T]

Position Type: Full-time
Schedule: Monday-Friday | 8:00 AM-5:00 PM MST, with a 1-hour unpaid break

Pay Rate: $5-$6 USD per hour
Location: Remote - Philippines

Client Overview & Job Summary

Our client is a U.S.-based healthcare practice seeking an experienced Medical Virtual Assistant to support patient intake, referral coordination, insurance and Medicare verification, and back-office administrative workflows.

The ideal candidate has experience supporting a hospice or similar healthcare setting, with MatrixCare experience highly preferred. The role will also assist with prior authorizations, billing and claims-related tasks, patient communication, and general administrative support.

This position is ideal for someone who is highly organized, detail-oriented, and comfortable taking ownership of healthcare administrative workflows from initial intake through follow-up and completion.

Patient Intake & Referral Coordination

• Manage inbound and outbound patient intake workflows.
• Coordinate incoming patient referrals and accurately enter referral information into the appropriate system.
• Collect, review, and document required new-patient intake information.
• Follow up on missing information or documentation needed to complete referrals and intake.
• Maintain accurate and up-to-date patient and referral records.
• Coordinate with internal team members to ensure referrals and patient needs are addressed promptly.
  

Insurance & Medicare Verification

• Verify patient insurance eligibility, benefits, and coverage.
• Confirm valid Medicare information and primary Medicare status.
• Identify missing, inactive, or incorrect insurance information and assist with resolving discrepancies.
• Accurately document verification results and relevant insurance information.
• Follow up as needed to ensure insurance requirements are completed before services are provided.
  

Prior Authorization & Billing Support

• Assist with prior authorization requests, including submission, tracking, follow-up, and resolution.
• Support medical billing and claims-related workflows.
• Review denied claims and investigate issues such as missing authorizations, incorrect patient information, or insurance discrepancies.
• Assist with resolving outstanding claims and claim holds.
• Maintain accurate billing and authorization documentation.
  

Patient & Administrative Support

• Provide general back-office administrative support.
• Manage incoming and outgoing healthcare documentation and faxes as assigned.
• Monitor and process orders and other assigned administrative tasks.
• Provide patient phone support and respond to general inquiries.
• Assist with scheduling requests and route patients to the appropriate team member.
• Coordinate with clinical and administrative staff to ensure timely follow-through on patient needs.
  

Requirements

Must-Haves

• Previous experience as a Medical Virtual Assistant, Healthcare Virtual Assistant, or healthcare administrative professional.
• Experience managing patient intake and referral coordination.
• Hands-on experience with insurance eligibility and benefits verification.
• Experience verifying Medicare information and coverage.
• Experience supporting healthcare administrative and back-office workflows.
• Strong spoken and written English communication skills.
• Comfortable communicating with patients by phone.
• Strong attention to detail and accuracy when entering patient, referral, and insurance information.
• Strong organization, follow-through, and ability to manage multiple healthcare administrative tasks.
  

Highly Preferred

• Previous experience supporting a hospice organization or hospice care setting.
• Hands-on experience with MatrixCare / Matrix.
• Experience with Athena EHR / athenahealth.
• Experience with prior authorizations.
• Experience with medical billing, claims processing, denied claims, or claims resolution.
• Experience verifying Medicare primary status.Experience supporting elderly, geriatric, palliative care, home health, or home-based patients.
  

Key Performance Indicators (KPIs)

Performance will be measured based on the accuracy, quality, and timely completion of assigned responsibilities, including:

• Patient intakes and referrals processed accurately and on time.
• Insurance eligibility and Medicare information verified accurately.
• Complete and accurate documentation of new-patient information.
• Timely follow-up on missing referral, intake, or insurance information.
• Prior authorizations and assigned billing tasks completed and followed through.
• Administrative tasks completed within expected timelines.
• Patient inquiries handled professionally and appropriately.
• Accurate documentation and consistent follow-through across assigned workflows.
  

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.
  

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client's needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
  

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.