Medical Claims Analyst - AR Follow Up

Med-Metrix; Manila; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

Med-Metrix in Manila, Philippines is seeking a Medical Claims Analyst to handle collections, account follow up, billing and allowance posting for the accounts assigned to them. The role requires proactive payer follow-up via phone, email, fax or websites and strict adherence to HIPAA standards.

You will use the workflow system and client host systems to collect payments, resolve account issues and denials, initiate appeals when needed, and communicate trends to management.

Qualifications

• Required High School education and good numeracy.
• Experience in Healthcare AR/Claims or BPO is preferred.
• Strong written and verbal communication skills are essential.
• Ability to work under pressure and meet targets.

Responsibilities

• Follow-up with payers to ensure timely resolution of outstanding claims.
• Meet daily productivity and quality standards per policy.
• Use workflow and client systems to collect payments and resolve accounts.
• Identify and correct billing errors and initiate appeals when needed.
• Maintain HIPAA compliance and protect patient information.
• Communicate trends and issues to management.
• Work independently from assigned queues.

Skills

Interpersonal skills

Problem solving

Communication skills

Time management

Attention to detail

Education

High School diploma

Tools

Microsoft Office Suite

Job description

Job Purpose

The Medical Claims Analyst is responsible for collections, account follow up, billing and allowance posting for the accounts assigned to them.

Duties and Responsibilities

• Follow-up with payers to ensure timely resolution of all outstanding claims, via phone, emails, fax or websites
• Meet and maintain daily productivity/quality standards established in departmental policies
• Use the workflow system, client host system and other tools available to them to collect payments and resolve accounts
• Adhere to the policies and procedures established for the client/team
• Performs research regarding payer specific billing guidelines as needed
• Ability to analyze, identify trend claims issues to proactively reduce denials and resolve issues causing payer payment delays
• Communicate to management any issues and/or trends identified
• Initiate appeals when necessary
• Identify and correct medical billing errors
• Send appropriate appeals, accurate requesting information, supporting documentation, and effective communication to complete recovery process
• Act cooperatively and courteously with patients, visitors, co-workers, management and clients
• Work independently from assigned work queues
• Maintain confidentiality at all times
• Maintain a professional attitude
• Other duties as assigned
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Understand and comply with Information Security and HIPAA policies and procedures at all times
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualifications

• Completed at least High School education
• Minimum 1 year of Healthcare Account Receivable/Collections in a BPO setting or environment (claims payments processing, claims status and tracking, Medical Billing, AR Follow ups, Denials and Appeals-outbound healthcare providers)
• Experienced on medical billing/ AR Collections
• Background in calling insurance (Payer) to verify claim status and payment dispute
• Proficiency in Microsoft Office Suite
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results oriented
• Excellent written and verbal communication skills required

Working Conditions

• Must be amenable to work night shifts
• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress
• Work Environment: The noise level in the work environment is usually minimal

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.