Master Data and Systems Operations Analyst

OmniQuest, Inc.; Mandaluyong; On-site; PHP 279,000 - 502,000; Full time

Job summary

OmniQuest, Inc. is seeking a Master Data Analyst to maintain SAP-based master data for materials, customers, and vendors. You will validate requests, ensure proper coding and authorizations, and produce routine/ad-hoc reports while monitoring KPIs and data quality.

The role requires attention to detail, ability to work with cross-functional teams, and experience in data operations or MDM. Opportunity for process improvement and SOP updates is available.

Qualifications

• Bachelor's Degree in Business, Management, Industrial Engineering, Computer Science/IT, Data Analytics, or related fields.
• 1 to 2 years of experience in Master Data Management (MDM), data operations, or systems processing.
• Hands-on experience with SAP (ERP/MDM) and reporting tools.

Responsibilities

• Master Data Maintenance: Create, extend, and update Material, Customer, and Vendor Master Data in SAP per governance, SLAs, and audit trails.
• Request Validation: Review business requests for completeness, proper coding, naming conventions, and authorizations before activation.
• Report Generation & Analytics: Produce and distribute routine and ad-hoc operational reports; track KPIs like request volumes and turnaround time.
• Level 1 Support: Serve as first contact for master data inquiries; guide users and escalate complex issues.
• Data Quality & Compliance: Validate data to detect duplicates; perform data cleansing; ensure internal controls and audit readiness.
• Continuous Improvement: Identify bottlenecks, assist in system testing, and support SOP updates.

Skills

SAP (ERP/MDM)

Data operations

Master Data Management

Reporting tools

Attention to detail

Education

Bachelor's Degree in Business/Management/Data Analytics/IT

Tools

SAP

Reporting tools

Job description

Key Responsibilities

• Master Data Maintenance: Execute creation, extension, and updates for Material, Customer, and Vendor Master Data in SAP in compliance with enterprise governance standards, turnaround SLAs, and audit trail requirements.

• Request Validation: Review and validate business requests for completeness, accurate coding structures, naming conventions, and appropriate authorizations prior to system activation.

• Report Generation & Analytics: Produce and distribute routine and ad-hoc operational reporting, maintaining quality checks and tracking KPIs (request volumes, turnaround time, backlog, and error rates).

• Level 1 Support: Serve as the first point of contact for master data inquiries, troubleshooting routine user errors, guiding requestors on standard procedures, and escalating complex issues to L2/L3 support.

• Data Quality & Compliance: Perform validation checks to detect duplicates, conduct periodic data cleansing activities, and ensure full compliance with internal controls and audit requirements.

• Continuous Improvement: Identify operational bottlenecks, participate in system enhancement testing, and support the update of Standard Operating Procedures (SOPs).

Minimum Qualifications

• Education: Bachelor's Degree in Business, Management, Industrial Engineering, Computer Science/IT, Data Analytics, or related fields.

• Experience: At least 1 to 2 years of experience in Master Data Management (MDM), data operations, or systems processing.

• Technical Skills: Hands-on experience with SAP (ERP/MDM) and reporting tools.

• Core Competencies: Strong attention to detail, solid understanding of SLAs and data validation, excellent cross-functional communication, and the ability to work independently with minimal supervision.