MarketplaceTech Client #2 | Software Support Engineer

SD Solutions; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

MarketplaceTech Client #2, via SD Solutions, seeks a Software Support Engineer to work closely with the founder and support ongoing development of an internal platform used by the team and clients.

You will triage, debug, and manage issues, review features in staging, and ensure safe production releases. The role emphasizes reliability, AI application maintenance, and proactive daily output.

Qualifications

• Strong full-stack engineering background with production experience.
• Hands-on experience with AI/ML systems and LLM orchestration.
• Experience debugging production backend systems and safe release practices.
• Excellent English communication and reliable daily output.

Responsibilities

• Triage, debug, and resolve issues from task/bug list.
• Review staged features and prepare them for production.
• Promote features to production using feature flags/branches.
• Maintain existing functionality and prevent regressions.
• Perform backend maintenance of AI applications and orchestration tools.
• Collaborate daily with the founder.
• Maintain visibility and consistent daily output.

Skills

Full-stack engineering

AI/ML systems

Feature flags & branching

English communication

Time zone overlap (Austin)

Tools

Claude

Codex

Grok

Job description

On behalf of MarketplaceTech Client #2, SD Solutions is looking for a Software Support Engineer

MarketplaceTech Client #2 is looking for a technically strong and creative Software Support Engineer to work directly with the founder and support ongoing development and maintenance of an internal platform used by both the team and clients. This is a full-time role focused on helping manage bugs, feature requests, and AI-assisted engineering workflows.

Responsibilities:

• Triage, debug, and resolve issues from a provided task/bug list
• Review features prototyped in staging, solidify them, and confirm readiness for production
• Promote ready features to production; isolate incomplete work via feature branches/flags
• Maintain reliability of existing functionality and prevent regressions
• Perform backend maintenance of AI applications, including agent orchestration tools
• Work directly with the founder on a daily basis
• Stay visible, proactive, and consistently productive throughout the workday
• No net-new feature development from scratch (out of scope)

Requirements:

• Strong full-stack engineering background (frontend and backend)
• Hands-on experience with AI/ML systems and agent-based tooling (e.g. Claude, Codex, Grok, or comparable LLM orchestration)
• Comfortable maintaining and debugging production backend systems
• Experience with feature branching/flags and safe release practices
• Excellent English communication — clear, responsive, and able to work closely with a hands-on technical founder
• High reliability, visibility, and consistent daily output
• Time zone overlap with Austin, Texas is preferred

Advantages:

• Previous experience working in small, founder-led teams
• Strong practical experience with AI agent workflows and prompt engineering
• Ability to work independently while remaining highly responsive and visible

About the company:

A marketplace platform connecting engineering services and products across the energy and AI sectors. The platform combines a service marketplace with integrated project management tooling designed for consultants and field staff. Currently seeking a dedicated full-time engineer to take ownership of ongoing development and support.