Marketplace Operations Coordinator

SafetyCulture; Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

An international tech scale-up based in Manila is seeking a Marketplace Business Support Coordinator to assist in customer onboarding and ongoing support. The role entails managing product catalogs, addressing customer queries, and collaborating with teams for process improvements. The ideal candidate will have 1–3 years of customer support experience and strong communication skills. This position offers a unique opportunity to be part of a fast-growing organization focused on operational excellence.

Benefits

Supportive team environment

Opportunities for learning and growth

Qualifications

• 1–3 years’ experience in customer support, operations, or a coordinator role.
• Strong English communication skills (written and verbal).
• Experience with customer support tools and eCommerce platforms is a plus.

Responsibilities

• Assist in onboarding new Marketplace customers.
• Respond to customer queries via email, chat, or other channels.
• Support customers with product discovery and catalog improvements.
• Collaborate with teams to troubleshoot customer issues.

Skills

Customer support experience

Strong English communication skills

Excel/Google Sheets proficiency

Process detail-oriented

Ability to manage multiple priorities

Tools

Customer support tools

Ticketing systems

Job description

An international tech scale-up based in Manila is seeking a Marketplace Business Support Coordinator to assist in customer onboarding and ongoing support. The role entails managing product catalogs, addressing customer queries, and collaborating with teams for process improvements. The ideal candidate will have 1–3 years of customer support experience and strong communication skills. This position offers a unique opportunity to be part of a fast-growing organization focused on operational excellence.