Marketing Supervisor

ElenJ Consulting Company Corp.; Mandaluyong; On-site; PHP 400,000 - 600,000; Full time

Job summary

A consulting firm in Metro Manila seeks an experienced manager to oversee the Bulk product and Ecovar portfolio. Responsibilities include developing product strategies, leading the Customer Relations Team, and enhancing pricing opportunities. The ideal candidate has over 5 years in sales or business development and a relevant university degree. This role demands strong analytical skills and experience with CRM applications.

Qualifications

• 5+ years’ experience in Sales, Business Development, and Marketing.
• Proven track record of delivering results.
• Experience in high-volume environments.

Responsibilities

• Manage Bulk, Ecovar, and Tonnage product strategies.
• Supervise Customer Relations Team performance.
• Develop and implement pricing strategies.

Skills

Sales and business development

Marketing knowledge

Customer segmentation

Contract negotiation

CRM applications

Education

University degree in marketing, finance, business course or engineering

Tools

SAP Systems

Job description

Purpose of the Position:

• The role will be accountable for management of the Bulk product and Ecovar portfolio to maximize strategic and financial targets.
• Review mid to long term PvD outlooks and the implications for investment including capacity planning
• Identify new Bulk, Electronics, and Tonnage opportunities with existing and potential clients
• Identify pricing opportunities to improve product profitability
• Ensure contracts with customers are in-place and implemented
• Identify opportunities for geographic product extension
• Investment case development, commercialization, and key project management
• Manage the Customer Relations Team in relation to order placement and order related queries and customer enquiries including queries, complaints, product information and account information.

Required Qualification / Experience:

• 5+ years’ experience in Sales, Business Development and Marketing
• University degree in marketing, finance, business course or engineering
• Industry experience is an advantage
• Proven deliverer of results
• Understanding of sales and marketing, customer segmentation and account management.
• Proven superior influencing skills
• Experience in working under pressure / high volume environments
• SAP Systems experience / CRM applications / PC package experience
• Considerable commercial knowledge
• Previous experience in contract negotiation / new business acquisition

Duties and Responsibilities:

A.) Bulk, Ecovar, & Tonnage Product Management Responsibilities

• Accountability for the successful delivery of product and pricing strategies
• Gaining insight into customer & market segments and the implications for strategy, market assessment and intelligence
• Key interface across the organization on product service offer development, strategy and implementation
• Ensuring the development of market analyses for input into the development of the market management strategy
• Developing product strategy, customer segment and industry segment focus
• Defining and developing new business and work processes to support the Bulk PSO
• Segementing and sub-segmenting trend analysis
• Developing product and demand strategies
• Implementing effective swap and wholesale agreements across the regions
• Implementing Best Commercial Practice (BCP) across the region
• Process responsibility and driving product strategy development process
• Accountability for the successful delivery of pricing and contracts strategies

B.) Customer Relations Team Supervision Responsibilities

• Establish a strong commitment to Safety in the entire Customer Relations Team.
• Provides superior coaching and close supervision to all the Customer Relations Officers.
• Accurate and fast order placement including emergency deliveries.
• Accurate identification and recording of customer enquiries, with appropriate ownership and resolution.
• Minimize customer dissatisfaction by ensuring enquiries are handled within agreed timescales.
• Deal with all customer communications via all media sources – phone, fax, email etc.
• Proactive outbound communication – e.g. brought-backs, shortages
• Operate within all defined area and CSC KPI’s.
• Ensure full adherence to agreed Service Level Agreement.
• Actively participates in CSC related Sales campaigns – Opportunity Spotting / Sales lead generation.
• Supporting Linde Brand values through effective customer service.
• Accurate and maximum utilization of SAP functionality in maintenance of customer master database and CRM functionalities, particularly tele query to capture all customer enquiries to support CRM intent.
• Adopt variety of champion roles – customer / area/business /SAP to support multi-skilled role and build effective CSC team.
• Deliver against stretching KPI’s for customer call handling.
• Ensures a “Get it right first time” approach is delivered – supported by online help systems, training and coaching.
• Personally develop selling skills to maximize opportunities and sales to existing or new customers.
• Handle Linde PH’s social media management and telemarketing for prospective clients
• Build strong collaborative relationships with other departments, specifically other CSC teams, distribution, sales and marketing departments.