About the role
The Marketing Expert / Office Manager will support the client by combining hands‑on marketing capability with effective coordination of office administration, CRM upkeep, and management reporting. The role will help maintain disciplined marketing expenditure, provide practical analysis of marketing performance and strategy, coordinate initiatives, and keep day‑to‑day business information and office processes organised.
Key responsibilities
- Manage and monitor marketing budgets and expenses, maintaining accurate records and clear visibility of spend.
- Analyse marketing activity and performance to identify trends, opportunities, and areas for improvement.
- Support the review and refinement of marketing strategy through structured research, reporting, and recommendations.
- Coordinate marketing initiatives, schedules, suppliers, content requirements, and follow‑up actions.
- Prepare concise marketing updates and performance summaries for management review.
- Manage and maintain the CRM system, including data accuracy, record updates, and routine administration.
- Support consistent use of the CRM by organising customer and prospect information and identifying data‑quality issues.
- Produce reliable CRM‑based information and reports to support operational and management needs.
- Assist with the coordination of office functions and general administrative requirements.
- Maintain organised records, trackers, calendars, and recurring business activities.
About you
- Demonstrated experience in marketing, office management, business administration, or a blended role covering these areas.
- Practical experience managing budgets, expenses, and performance reporting.
- Experience maintaining a CRM platform and working with structured customer or business data.
- Strong capability in Microsoft 365 applications, particularly Excel, Outlook, Word, PowerPoint, and Teams.
- High standard of written and verbal English communication.
- Relevant tertiary qualification in marketing, business, communications, administration, or a related discipline is preferred.
- Advanced organisation, prioritisation, and attention to detail.
- Professional stakeholder communication.
- Independent problem‑solving and sound judgement.
- Confidential handling of business and customer information.