Market Administrator (Trading Tech Support Analyst)

768 TP ICAP Management Services Ltd (Philippines Branch); Taguig; Hybrid; PHP 480,000 - 720,000; Full time

Job summary

TP ICAP Management Services Ltd (Philippines Branch) is seeking a capable support specialist to manage and maintain trading platforms for the APAC region. You will be the first point of contact for brokers and internal teams, handling incident management, data accuracy, and cross-functional testing of new releases.

The role requires hands-on troubleshooting, strong IT skills, and the ability to work in a fast-paced environment with occasional after-hours coverage.

Qualifications

• Proficient in IT tools and basic networking concepts.
• Experience with system log analysis and data processing.
• Strong attention to detail and ability to work under pressure.
• Excellent communication with internal and external stakeholders.

Responsibilities

• Provide first and second line support for Market Administrators trading platform issues.
• Perform incident and problem management, logging and tracking in ServiceNow.
• Maintain platform data accuracy and pro-active monitoring.
• Coordinate with Sales/Product teams for enhancements and testing of releases.
• Handle out-of-hours support for upgrades and testing as needed.
• Maintain and update technical documentation and procedures.
• Cross-train teammates on the supported system.

Skills

IT literacy

Network tracing

System administration

Data processing

MS Office

Attention to detail

Customer focus

Communication

Job description

Group Overview

The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview

In summary, the key responsibility is to manage and maintain the multiple trading platforms, being the first point of contact to support the brokering desks in the APAC region. In order to enhance the functionality of our trading platform, the job also entails working with cross-functional team (e.g. Sales team, Product team etc.) to test and launch new/existing projects.

#LI-Hybrid #LI-MID

Role Responsibilities

• First and second line support for any issues relating to the Market Administrators trading platform. Hands-on incident and problem management, ownership of internal and client-facing trade issues.
• This includes trade investigate, resolution, escalation, communication, follow-up, logging and trending (Identify, diagnose and resolve).
• Responsible for the ongoing maintenance of the platform’s data accuracy including updates when required and pro-active monitoring.
• Issue logging and tracking of requests via service management tool (ServiceNow).
• Ensure logging of all incidents into ServiceNow for compliance and management review.
• Monitor support chats and respond and investigate user queries and issues in a timely manner.
• Investigate system logs and outputs to analyze any user or trade flow issues either within the front office systems or between the front and trade processing systems.
• Work with the product management team in raising workflow and system improvements.
• Expectation of the desire to learn and understand brokered products relating to the Market Administrator’s trading application.
• Coordinate any internal training requirements relating to the Market Administrator’s trading platform.
• Support and testing of all new software releases before roll-out.
• Out of hours cover may also be required to accommodate any upgrade and release testing. This may also include bank holiday desk coverage.
• Maintain up-to-date team technical documentation, team procedures and processes.
• Cross-train other team members of your championed system.

Person Specification

• Knowledge Financial Services preferably Experience Reasonable experience Operational support experience
• Skills IT literate, Basic network tracing. Familiarity with system log and xml analysis System administration, Data processing, MS Office conversant, Good attention to detail, Familiarity with financial markets Confidence to liaise with internal and external customers, Good communicator. A good balance of technical and social skills. Client Focused Personable and engaging Communicates effectively and efficiently to internal and external stakeholders Build relationships and networks with both internally and externally wherever possible Demonstrates strong customer focus Demonstrates ability to work effectively with others Constructively handles disagreements to reach a resolution Ability to work with diverse groups/ personalities Dynamic & Competitive Demonstrates high levels of energy in seeking out and achieving new goals Goes that “extra mile” Is a self-starter Shows evidence of being comfortable working in fast paced or pressured environments Enjoys a challenge and is able to elevate Does not give up easily Open & Communicative Adapts communication style to suit audience Projects personal credibility Interacts confidently without being overbearing Ability to work effectively in a high-pressure environment Keeps emotions under control in difficult situations Handles criticism constructively Professional Integrity Able to demonstrate honesty, integrity and professionalism Promotes loyalty to TP ICAP and its principles Works ethically and shows respect for both professional and company values Effective Excellent attention to detail, highly organized with a proactive approach Strong analytical ability and problem-solving skills

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

Philippines - Ecoprime Building - Taguig City Connecting clients, communities and colleagues for sustainable growth TP ICAP connects people, platforms, ideas, and insight across the world’s financial, energy and commodities markets. As a global leader in market infrastructure and data-led solutions, we enhance market access, increase efficiencies, and unlock possibilities. Work with us Joining TP ICAP puts you at the heart of markets that matter. You’ll have the freedom to innovate and act on your initiative. We’ll train you and build your abilities in your specialist area, so that you can become an expert in your field. And all within a connected network that’s there to set you up for success.

More about us

TP ICAP Group is a collection of premium brands each with a distinct, client-focused offering. Underpinning and connecting these client-facing brands is the financial security, operational strength and know-how we have as a Group. Connections are at the heart of what we do. We combine our people’s know-how with the latest technology to improve price discovery, trade execution and liquidity flow. Connections create strength. Through them, we help our clients to manage risk, realise investment strategies and expand the scope for growth. And connections act as a catalyst. Sparking richer solutions for our clients to break new ground, modernising markets for future performance, and creating dynamic careers for our people. Our capacity to connect builds trust, supports communities and gives us the power to anticipate and respond to change, whatever direction the world takes. It’s what makes TP ICAP a mainstay in the global markets, now and in the future. TP ICAP. We connect.