Mandarin Technological Service

J-K Netwok Services; Taguig; Hybride; PHP 1 625 000 - 1 946 000; Plein temps

Avantages offerts par ce poste

HMO + 2 dependents

Life Insurance

Leave credits

Product discounts

Monthly allowance

Merit increase

13th month pay

Govt. benefits

Other benefits

Résumé du poste

J-K Netwok Services in Taguig is seeking a Mandarin bilingual Technological Service professional for a dayshift, onsite role with a hybrid option after six months.

The position requires a science/healthcare background and at least 3 years in medical/clinical or tech support, with strong analytical and documentation skills. Competitive benefits include HMO, life insurance, and a 13th month pay.

Qualifications

• Proficient in Mandarin and English.
• Bachelor’s degree or diploma in Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
• At least 3 years in medical/clinical or customer-facing tech support.
• Strong analytical and problem-solving skills with solid documentation ability.

Responsabilités

• Handle inbound customer calls and emails with professional support.
• Review, prioritize, and manage shared mailboxes per procedures.
• Provide first-level technical troubleshooting and guide customers to resolution.
• Document customer complaints, inquiries, investigations, and resolutions accurately.
• Communicate investigation results through written reports and updates.
• Develop SME on assigned products, processes, and systems; support knowledge sharing.
• Assist Team Lead by coordinating workloads and contributing to process improvements.

Connaissances

Mandarin proficiency

Analytical thinking

Technical writing

Customer support

Formation

Bachelor's degree or diploma in Science/Healthcare/Engineering/Medical Transcription

Outils

MS Word

PowerPoint

Excel

Outlook

Description du poste

Company Profile: A well-established global organization in the healthcare sector, committed to delivering quality solutions about medical and healthcare products and services to customers across different markets. With a growing presence in the Philippines, the company is looking for a Mandarin Bilingual professional to become part of its dynamic and diverse team.

Position: Mandarin Technological Service
Industry: American Healthcare Company
Location: BGC, Taguig City
Schedule: Dayshift Schedule
Salary: Php 160, 000
Work Set-up: Full Onsite for the first 6 months | Hybrid - 1 Day Work From Home per Week

BENEFITS:

• HMO + 2 dependents for Free (Day 1)
• Life Insurance (Day 1)
• Leave credits: 12 VL and 12 SL (convertible to cash) (Day 1)
• Discount for Company products
• Monthly Allowances: Php 9,400 (Taxable) included in Package
• Annual Merit Increase
• 13th Month Pay
• Government Mandated Benefits
• Other benefits will be discussed by the company

REQUIREMENTS OF THE JOB:

• Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English.
• Bachelor’s degree, diploma, or certificate in a relevant field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
• Having at least 3 years of experience in a medical/clinical environment or customer-facing technical support role in a related industry.
• Having strong analytical and problem-solving skills, with the ability to resolve complex technical issues.
• Excellent technical writing and documentation skills, with proficiency in MS Word, PowerPoint, Excel, and Outlook.
• Ability to work independently, manage multiple priorities, adapt to changes, and perform effectively in a fast-paced environment.

RESPONSIBILITIES OF THE JOB APPLICATION:

• Handle inbound customer calls and emails, providing professional and supportive assistance while ensuring a positive customer experience.
• Review, prioritize, and manage shared mailboxes, ensuring customer inquiries and complaints are addressed promptly and according to procedures.
• Provide first-level technical troubleshooting by analyzing issues, identifying root causes, and guiding customers toward appropriate resolutions.
• Accurately document customer complaints, inquiries, investigations, and resolutions in accordance with quality and regulatory requirements.
• Clearly communicate investigation results and technical information through written reports and verbal updates while meeting response and resolution KPIs.
• Develop and maintain Subject Matter Expertise (SME) on assigned products, processes, and systems, while supporting knowledge sharing and training activities.
• Support the Technical Support Team Lead/Supervisor by coordinating workloads, assisting team members, escalating complex or country-specific issues, and contributing to process improvements.

Recruitment Process:

• Paper Screening
• Initial Interview with TA
• Onsite Assessment (Written Assessment in Mandarin + English)+ Onsite HM Interview
• Language Assessment (Panel Interview)
• Job Offer