Mandarin-Speaking Call Center Team Lead

TransPerfect; Makati; On-site; PHP 446,000 - 625,000; Full time

Job summary

TransPerfect is seeking a Team Supervisor in Makati, Philippines to oversee day-to-day activities of a customer service team and ensure adherence to quality standards. You will coach, train, and develop agents while maintaining productivity and meeting KPIs.

The role requires strong communication, supervisory abilities, and cross-functional collaboration, with a focus on confidentiality and professional conduct in a fast-paced environment.

Qualifications

• High school diploma or GED is required.
• Bachelor’s degree is required.
• Excellent communication and supervisory abilities are essential.

Responsibilities

• Provides the highest level of customer service by supervising a cadre of customer service agents.
• Ensures compliance with internal and external specifications and standards.
• Develops measures to improve productivity, performance, and quality.
• Communicates policy updates and company information through meetings and coaching sessions.
• Ensures agents meet key performance indicators.
• Participates in forecasting, training program assessment, and quality assurance calibration.

Skills

Excellent communication skills

Excellent supervisory abilities

Interpersonal skills

MS Office knowledge

Education

Bachelor’s degree

High School Diploma or GED

Tools

MS Office

Job description

TransPerfect is seeking a Team Supervisor in Makati, Philippines to oversee day-to-day activities of a customer service team and ensure adherence to quality standards. You will coach, train, and develop agents while maintaining productivity and meeting KPIs.

The role requires strong communication, supervisory abilities, and cross-functional collaboration, with a focus on confidentiality and professional conduct in a fast-paced environment.