Manager for Pioneer Insurance Brokerage Account

Cognizant Technology Solutions Philippines Inc.; Philippines; On-site; PHP 420,000 - 600,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. in Taguig is seeking an experienced billing leader to supervise and develop team leaders, drive high performance, and ensure accurate billing. This on-site role requires night shift availability.

You will monitor KPIs, handle escalations, and collaborate with IT, Finance, and Customer Service to optimize workflows and improve customer experience. Leadership, accountability, and a results-driven mindset are essential.

Qualifications

• At least 2 years finisher of any college course
• w/ at least 6 years of People Management experience
• w/ experience in handling Insurance Brokerage account
• w/ experience in handling other type of Insurance campaign is also a plus
• amenable to work onsite and night shift in Taguig

Responsibilities

• Lead, coach, and develop team leaders/supervisor to ensure high performance and excellent customer service.
• Monitor and evaluate team performance through KPIs, providing constructive feedback and support.
• Handle escalated customer concerns, providing resolutions that balance customer satisfaction and company policies.
• Create and maintain a positive, inclusive, and results-driven team culture
• Ensure adherence to policies, procedures, and compliance standards.
• Collaborate with other departments (e.g., IT, Finance, Customer Service) to resolve systemic billing issues.
• Collaborate and implement possible identified solutions to enhance workflows, reduce errors, and improve billing accuracy
• Lead or contribute to projects aimed at optimizing the billing function and improving customer experience.
• Develop and document business requirements for new processes, ensuring alignment with company objectives.
• Track project progress, manage timelines, and communicate updates to stakeholders

Skills

People management

Customer service

Leadership

Job description

Job Responsibilities

• Work from office position as per the project requirement

• Lead, coach, and develop team leaders/supervisor to ensure high performance and excellent customer service.

• Monitor and evaluate team performance through KPIs, providing constructive feedback and support.

• Handle escalated customer concerns, providing resolutions that balance customer satisfaction and company policies.

• Create and maintain a positive, inclusive, and results-driven team culture

• Ensure adherence to policies, procedures, and compliance standards.

• Collaborate with other departments (e.g., IT, Finance, Customer Service) to resolve systemic billing issues.

• Collaborate and implement possible identified solutions to enhance workflows, reduce errors, and improve billing accuracy

• Lead or contribute to projects aimed at optimizing the billing function and improving customer experience.

• Develop and document business requirements for new processes, ensuring alignment with company objectives.

• Track project progress, manage timelines, and communicate updates to stakeholders
  

Qualifications:

• At least 2 years finisher of any college course

• w/ at least 6 years of People Management experience

• w/ experience in handling Insurance Brokerage account

• w/ experience in handling other type of Insurance campaign is also a plus

• amenable to work onsite and night shift in Taguig

Why Join Us?

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.

• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.

• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.