Managed Services Delivery Associate

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Transparent compensation schemes

Flexible working arrangements

Global network of colleagues

Learning opportunities

Career growth and mobility

Inclusive workplace

Job summary

MSCI is hiring an Analytics Managed Services Specialist to support global risk analytics clients. You will analyze client portfolio data, model requirements, and ensure accurate risk reporting. You will train users, collaborate with multiple internal teams, and help implement AI-enabled improvements across projects.

The role requires strong communication, data modeling expertise, and proficiency in Python/SQL, with a focus on market risk analytics and portfolio management.

Qualifications

• 4+ years in a client-facing role within financial services.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent verbal and written communication with clients and stakeholders.
• Experience across equities, fixed income, derivatives and risk management.
• Proficiency in Python and SQL; familiarity with AI prompting is a plus.

Responsibilities

• Confirm data coverage for securities and benchmarks by analyzing requirements.
• Consult with clients on portfolio data modeling and data formats.
• Advise on mapping holdings to risk factor datasets and configurations.
• Support data conformance, validation testing, and processing logs.
• Monitor client configuration workflows and data enrichment rules.
• Review risk and compliance reports for accuracy and completeness.
• Provide client support via phone and email; analyze rejections and MV reconciliation.
• Deliver initial product training to new users in client organizations.
• Coordinate between clients and internal teams to capture requirements.
• Assist Sales in assessing implementation requirements and contracts.
• Contribute to AI-driven projects focusing on innovation and efficiency.

Skills

Client-facing

Analytical thinking

Communication

Time management

Team collaboration

Financial risk management

Portfolio management

Problem solving

Self-motivation

Education

Bachelor's degree in Mathematics, Physics, Engineering, Economics, Finance

Advanced qualifications (MBA, CFA, FRM, PRM)

Tools

Python

SQL

Job description

Your Team Responsibilities

The MSCI Analytics Managed Services team is composed of experienced professionals that provide first tier ongoing services to our Risk Management clients around the world. Currently, the Global Analytics Managed Services team is present in the following locations: New York, Monterrey, Budapest, Mumbai and Manila.

Team members who work on Managed Services Projects are responsible for providing support and solutions to a wide variety of reporting, methodology, regulatory, usage and technical needs. Specialists work directly with clients across all market segments including asset owners, asset managers, hedge funds, banks, brokers, wealth managers, and pension plans. The Specialist will monitor and analyze client portfolio data and work with the client throughout the on-boarding and ongoing process. MSCI's Specialists support client with our risk and analytics products, which are integrated into the client's investment process.

The Analytics Managed Services Specialist will gain competencies in data modeling, portfolio reconciliation and reporting. As a specialist, he/she will work with several clients simultaneously in virtual teams, along with Solutions Team, Implementation Team, Product Team, Data Team and Risk Consultants.

Your Key Responsibilities

• Confirm data coverage for securities and benchmarks that clients wish to model by analyzing requirements and collaborating with internal teams responsible for maintaining datasets and databases.
• Consult with clients on portfolio data modeling best practices, providing guidance on input data formats, content requirements across instrument and asset types, and the terms and conditions required to accurately represent portfolio holdings.
• Advise clients on best practices for applying proxy information and mapping portfolio holdings to appropriate risk factor datasets, including explaining how modeling and mapping configuration choices may impact risk results and reporting.
• Support clients with data conformance and validation testing by reviewing input files for proper formatting and modeling requirements, analyzing processing logs, and validating portfolio data for accuracy and completeness.
• Monitor and manage workflows to ensure the proper setup of client configuration files, including appropriate rules for the terms and conditions enrichment of portfolio data.
• Assist clients in reviewing the accuracy and quality of risk and compliance reports, applying knowledge of product analytics, reporting capabilities, and methodologies for transforming and integrating risk analytics into standard reporting services.
• Provide direct support to global clients via phone and email, including analysis of reject remediation and market value (MV) reconciliation activities, as well as investigating significant changes in risk statistics and other analytical results.
• Provide initial product training and guidance to new users within client organizations, helping them effectively understand and utilize our products and services.
• Act as a liaison between clients and internal stakeholders, providing client feedback and collaborating with Sales & Consultants, Research, Product Management, Finance, and Product Delivery teams.
• Partner with the Sales team to assess client implementation requirements and identify the contractual arrangements needed to support successful implementation.
• Contribute to AI-driven projects and initiatives focused on innovation, automation, operational efficiency, and the continuous improvement of global practices.

Your Skills And Experience That Will Help You Excel

• At least 4 years of relevant experience in a client-facing role within the financial services industry.
• Strong analytical and problem-solving skills, with excellent attention to detail.
• Excellent verbal and written communication skills, with the ability to communicate effectively with clients and internal stakeholders.
• Strong organizational and time-management skills, with the ability to manage multiple projects and competing priorities under tight deadlines.
• Self-reliant, proactive, adaptable, and a fast learner, with the ability to work independently and take ownership of responsibilities.
• Strong teamwork and collaboration skills, with the ability to work effectively across global and cross-functional teams.
• Solid understanding of financial products and markets, including equities, fixed income, derivatives, and financial risk management, particularly market risk.
• Good understanding of portfolio management theory and risk management techniques.
• Technical proficiency in Python and SQL, with knowledge of AI prompting and generative AI tools.
• Knowledge of and experience with a variety of information technologies, data tools, and systems is preferred.
• Bachelor's degree in Mathematics, Physics, Engineering, Economics, Finance, or a related quantitative discipline.
• Advanced qualifications or professional certifications in Finance, such as an M.Sc., MBA, CFA, FRM, or PRM, are considered an advantage.

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.
• Flexible working arrangements, advanced technology, and collaborative workspaces.
• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, AI Learning Center , LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.
• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women's Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our vision - to power better decisions. You'll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data, analytics and indexes, supported by advanced technology, set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners, private-market sponsors and investors, hedge funds, wealth managers, banks, insurers and corporates.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email [HIDDEN TEXT] and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.