Loyalty Program Leader - Grow Guest Rewards & Revenue

HSH Group / The Peninsula Hong Kong; Makati; On-site; PHP 400,000 - 600,000; Full time

Job summary

A luxury hotel chain in Makati is seeking a passionate individual for loyalty program management. The role requires strong experience in loyalty initiatives, guest experience principles, and collaboration with multiple departments. Applicants should possess a relevant degree and over 5 years of experience in the hospitality sector. This position offers the opportunity to enhance guest loyalty and drive brand connection.

Qualifications

• Bachelor’s degree in Hospitality Management, Marketing, Business Administration, or related field.
• 5+ years of experience in loyalty program management, preferably in the hotel or hospitality industry.
• Strong understanding of guest experience principles and hotel operations.
• Proficiency in CRM systems, loyalty platforms, and data analytics tools.
• Excellent communication, project management, and stakeholder collaboration skills.

Responsibilities

• Design and roll out loyalty initiatives that enhance the guest experience.
• Develop tiered rewards and exclusive perks to drive repeat bookings.
• Stay informed on competitor programs and industry trends.
• Oversee daily program operations from sign-ups to redemptions.
• Work closely with various departments to ensure program integration.

Job description

A luxury hotel chain in Makati is seeking a passionate individual for loyalty program management. The role requires strong experience in loyalty initiatives, guest experience principles, and collaboration with multiple departments. Applicants should possess a relevant degree and over 5 years of experience in the hospitality sector. This position offers the opportunity to enhance guest loyalty and drive brand connection.