Loyalty Program Lead - Guest Experience & Growth

The Hongkong and Shanghai Hotels; Makati; On-site; PHP 400,000 - 600,000; Full time

Job summary

A luxury hotel in Manila is seeking a dedicated professional to lead its loyalty program. You will design initiatives to enhance guest experiences, develop exclusive perks, and oversee daily operations. The ideal candidate should have 5+ years of experience in loyalty program management and a strong understanding of hospitality operations. This position offers a unique opportunity to contribute to guest satisfaction and brand growth.

Qualifications

• 5+ years of experience in loyalty program management, preferably in the hotel or hospitality industry.
• Strong understanding of guest experience principles and hotel operations.
• Proficiency in CRM systems, loyalty platforms, and data analytics tools.

Responsibilities

• Design and roll out loyalty initiatives that reflect the hotel’s brand and enhance the guest experience.
• Develop tiered rewards and exclusive perks to drive repeat bookings and brand loyalty.
• Oversee daily program operations from member sign-ups to points tracking and redemptions.

Skills

Leadership in loyalty programs

Project management

Stakeholder collaboration

Data analytics

Communication skills

Education

Bachelor’s degree in Hospitality Management, Marketing, Business Administration, or related field

Tools

CRM systems

Loyalty platforms

Job description

A luxury hotel in Manila is seeking a dedicated professional to lead its loyalty program. You will design initiatives to enhance guest experiences, develop exclusive perks, and oversee daily operations. The ideal candidate should have 5+ years of experience in loyalty program management and a strong understanding of hospitality operations. This position offers a unique opportunity to contribute to guest satisfaction and brand growth.