Logistics Operation Manager

Inteluck; Makati; On-site; PHP 400,000 - 600,000; Full time

Job summary

A logistics company in Makati seeks an experienced leader to supervise a team of logistics professionals. You will ensure exceptional customer service, resolve complex issues, and maintain strong client relationships. The ideal candidate has a Bachelor's degree and 5-10 years of experience in logistics or customer service, with excellent leadership skills. Competitive benefits including a performance bonus and employee recognition program are offered.

Benefits

Performance Bonus

Employee Recognition Program

Incentives

HMO

Qualifications

• 5-10 years of experience in logistics operations, customer service, or team leadership roles.
• Strong knowledge of logistics and supply chain principles, processes, and best practices.
• Ability to work effectively under pressure, prioritize tasks, and meet deadlines.

Responsibilities

• Lead and supervise a team of logistics professionals.
• Monitor performance and evaluations for the team.
• Resolve complex customer issues and complaints.
• Coordinate team activities to meet customer requirements.

Skills

Leadership skills

Customer service skills

Team management

Logistics knowledge

Education

Bachelor's degree

Job description

On-site - Makati 5-10 Yrs Exp Bachelor Full-time

Job Description

Lead and supervise a team of logistics professionals, providing guidance, coaching, and support. Assign tasks and responsibilities, monitor performance and evaluations. Foster a collaborative and high-performance team culture. Ensure exceptional customer service by overseeing the team’s interactions with clients. Resolve complex customer issues, escalations, and complaints, ensuring timely and satisfactory resolutions.

Maintain strong client relationships and serve as a point of contact for key accounts. Coordinate and prioritize team activities to meet customer requirements and service level agreements. Allocate resources effectively, balance workloads, and ensure efficient workflow management. Collaborate with cross-functional teams to streamline processes and enhance service quality.

Responsibilities

• Lead and supervise a team of logistics professionals, providing guidance, coaching, and support
• Assign tasks and responsibilities, monitor performance and evaluations
• Foster a collaborative and high-performance team culture
• Ensure exceptional customer service by overseeing the team’s interactions with clients
• Resolve complex customer issues, escalations, and complaints, ensuring timely and satisfactory resolutions
• Maintain strong client relationships and serve as a point of contact for key accounts
• Coordinate and prioritize team activities to meet customer requirements and service level agreements
• Allocate resources effectively, balance workloads, and ensure efficient workflow management
• Collaborate with cross-functional teams to streamline processes and enhance service quality
• Monitor and assess the team’s performance in delivering logistics services, including order processing, transportation coordination, and shipment tracking
• Identify opportunities to expand logistics service offerings and enter new clients or industries
• Prepare and present regular reports on service performance, including KPIs, operational metrics, and customer feedback

Requirements

• Bachelor’s degree and Above
• 5-10 Years or above experience in logistics operations, customer service, or team leadership roles
• Preferably in a service-oriented or worked in third-party logistics (3PL) environment
• Strong knowledge of logistics and supply chain principles, processes, and best practices
• Excellent leadership and team management skills, with the ability to motivate and develop team members
• Exceptional customer service and interpersonal skills, with the ability to build and maintain client relationships
• Ability to work effectively under pressure, prioritize tasks, and meet deadlines
• Good attitudes and patient for client and suppliers

Benefits

Performance Bonus, Employee Recognition Program, Incentives, HMO

Working Location

9th Floor, 107 Aguirre Building, Legazpi Village, Makati, Philippines