Logistics Data Analyst - Mandarin Support

Trax Technologies; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

Trax Technologies is looking for a Logistics Data Analyst based in Cebu City, Philippines. This role involves executing audit processes to resolve exceptions in client accounts globally while ensuring high-quality service and collaborating with various stakeholders. The ideal candidate will manage multiple projects and lead audit reviews, with fluency in Mandarin and English being essential.

Applicants should possess a Bachelor's degree related to Finance or Logistics, along with at least 2 years of experience in customer relationships and analytical skills in a logistics environment. This position requires flexibility to work in the Swing Shift.

Qualifications

• 2+ years experience in customer relationships.
• Comfortable with multitasking and managing diverse projects.
• Independent problem solver, willing to be assigned in Swing Shift (12:00nn - 9:00 pm, PH time).

Responsibilities

• Execute audit processes to resolve exceptions for client accounts globally.
• Collaborate with carriers and customers for high-quality service.
• Lead reconciliation meetings and audit reviews.

Skills

Mandarin language

English language

Customer relationship building

Excel

Analytical skills

Problem solving

Logistics and Supply Chain experience

Data analysis

Education

Bachelor’s degree in Finance, Business, Logistics and Supply Chain, Engineering, Commerce or related

Job description

Trax Inc. provides cloud-based solutions and services to automate and manage freight invoice auditing and payment processing for buyers and sellers of logistics services. The Trax platform enables companies to optimize supply chain performance through greater visibility into their logistics ecosystem and predictive analytics based on over one billion logistics transactions from all industries, modes, and countries. Trax operates on a global scale with offices in the U.S., Latin America, Asia and Europe.

The Logistics Data Analyst will execute Trax’s audit process to resolve exceptions for client accounts globally. They will collaborate with carriers and customers to ensure high-quality service, prioritize tasks, and achieve customer metric targets and service level agreements. Additionally, they will lead reconciliation meetings and audit reviews.

Responsibilities

• Execute Trax’s comprehensive audit process to identify and resolve audit exceptions for client accounts across Asia, Europe, and the Americas.
• Collaborate with carriers and customers to understand their needs and ensure high-quality service delivery.
• Prioritize tasks, communicate progress, and ensure timely completion of deliverables.
• Achieve customer metric targets and service level agreements and utilize KPI reports and scorecards to maintain consistent performance.
• Implement and maintain standard operating procedures to ensure compliance and uniformity.
• Identify non-standard processes and work with cross-functional teams to enhance efficiency.
• Lead or participate in reconciliation meetings, audit reviews and other team meetings to evaluate audit performance and plan improvements.
• Foster a positive team dynamic and a culture of continuous improvement.
• Perform other responsibilities as assigned by the supervisor.

Qualifications

• Should be able to read, speak, write and converse in Mandarin and English languages.
• Graduate of a Bachelor’s degree or a 4-year course in Finance, Business, Logistics and Supply Chain, Engineering, Commerce or any related courses.
• 2+ years experience building customer relationships.
• Intermediate knowledge and exposure to Excel.
• Excellent analytical and problem solving skills.
• Logistics and Supply Chain experience is a big plus.
• Comfortable with multitasking and effective management of simultaneous, diverse projects.
• Comfortable with data analysis to find patterns and meaning in information and can turn facts and figures into a meaningful story for the customer.
• Desire to gain real world experience in the logistics and supply chain industry to develop business analytics skills.
• Independent problem solver who gets to the root of the issue by cleaning up bad data.
• Willing to be assigned in the Swing Shift (12:00nn - 9:00 pm, PH time).