Level 2 IT Support Engineer — MSP (Growth & Mentorship)

HireArchi; Metro Manila; On-site; PHP 100,000 - 400,000; Full time

Job summary

A managed service provider in the Philippines is looking for a Level 2 Support Technician to resolve technical issues requiring in-depth troubleshooting. This role serves as a bridge between Level 1 and Level 3 support, contributing to process improvements and mentoring junior staff. The ideal candidate will have strong skills in systems administration and networking, with over three years of relevant experience.

Benefits

13th Month Pay

HMO & Government Contribution Allowance

Personal Time Off

Qualifications

• Strong expertise in Windows Server, Active Directory, and networking.
• Proficient in troubleshooting MS 365, Azure, and AWS services.
• Experience in enterprise networking and VPN setups.

Responsibilities

• Handle escalations from Level 1 technicians for deeper analysis.
• Diagnose and resolve advanced Windows/macOS issues and network-related problems.
• Document root causes and resolutions in the ticketing system.

Skills

Windows Server

Active Directory

Group Policy

Networking

Microsoft 365

Azure

AWS

VLANs

Routing

Firewalls

VPNs

PowerShell scripting

Bash scripting

Cybersecurity best practices

Endpoint security solutions

RMM tools

Education

3+ years in IT support or system administration

Job description

A managed service provider in the Philippines is looking for a Level 2 Support Technician to resolve technical issues requiring in-depth troubleshooting. This role serves as a bridge between Level 1 and Level 3 support, contributing to process improvements and mentoring junior staff. The ideal candidate will have strong skills in systems administration and networking, with over three years of relevant experience.