Lending Operations Specialist

Smart Outsourcing Solution; Manila; On-site; PHP 240,000 - 480,000; Full time

Job summary

Smart Outsourcing Solution in Manila is seeking an offshore Lending Operations Specialist to provide structured operational, administrative, and workflow support across the lending division. This role aims to remove non-client-facing tasks from senior brokers, enabling focus on advisory work, relationships, and strategic lending outcomes.

Key responsibilities include gathering documents, ensuring accuracy, following up clients, organizing files, and handling lodgment packs.

Qualifications

• Experience in lending and mortgage broking processing.
• Strong written communication skills.
• High attention to detail and organizational skills.
• Ability to work independently and escalate when required.

Responsibilities

• Collect and manage all required client documentation for lending applications
• Review documents received to ensure they are accurate, complete, current, and meet lender requirements
• Identify missing, incomplete, incorrect, or outdated documentation prior to broker review
• Follow up clients for outstanding compliance and supporting documents
• Apply consistent file naming and document labelling standards across all lending files
• Organise, itemise, and structure client files to support efficient broker review
• Maintain workflow checklists to ensure required documentation and process steps are completed
• Order property valuations as required and monitor valuation progress
• Upload supporting documentation into Apply Online and prepare complete lodgment packs
• Send templated emails and SMS communications throughout the lending process

Skills

Administration

Workflow management

Attention to detail

Lending processing

Compliance knowledge

CRM software

Apply Online

Written communication

Independence

Tools

Apply Online platform

Job description

About the role

The offshore Lending Operations Specialist is responsible for providing structured operational, administrative, and workflow support to the lending division to ensure lending applications progress efficiently from initial document collection through to lodgment and post-submission follow-up. The purpose of the role is to remove non-client-facing, time-consuming administrative tasks from senior brokers and lending staff, allowing them to focus on client advisory work, relationship management, business development, and strategic lending outcomes. This role is critical in improving workflow efficiency, compliance accuracy, client communication, turnaround times, and overall profitability within the lending division.

Key responsibilities

• Collect and manage all required client documentation for lending applications

• Review documents received to ensure they are accurate, complete, current, and meet lender requirements

• Identify missing, incomplete, incorrect, or outdated documentation prior to broker review

• Follow up clients for outstanding compliance and supporting documents

• Apply consistent file naming and document labelling standards across all lending files

• Organise, itemise, and structure client files to support efficient broker review

• Maintain workflow checklists to ensure required documentation and process steps are completed

• Order property valuations as required and monitor valuation progress

• Upload supporting documentation into Apply Online and prepare complete lodgment packs

• Send templated emails and SMS communications throughout the lending process

About you

• Strong administrative and workflow management capability

• High attention to detail and strong organisational skills

• Experience in lending and mortgage broking processing is crucial

• Strong understanding of compliance documentation requirements

• Confidence in using CRM systems and lending software platforms

• Experience using Apply Online or similar lending lodgment platforms preferred

• Strong written communication skills

• Ability to work independently and escalated appropriately when required