Learning Experience Designer - TELUS Business

TELUS Digital; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

TELUS Digital Philippines is seeking a Learning Designer to translate program blueprints into finished, ready-to-deliver learning experiences using AI-powered tools. You will produce interactive courses, AI role-play scenarios, games, videos, and job aids that land with learners.

The role emphasizes building assets with clear Bloom’s objectives, designing measurable assessments, and ensuring quality through SME collaboration. Strong collaboration with SMEs is required.

Qualifications

• Regular TELUS Digital Philippines team member
• No disciplinary action in the past 6 months
• Passing scorecard Definitions: Objectives + TELUS Values
• 6-month scorecard: ACHIEVING for promotion
• Explore certification for Officer - People leader role
• Explore learning module in MyGrowth for Officer - IC role

Responsibilities

• Build learning assets from approved ID Guide specs on time and to spec
• Write concise content pages, question sets, and scenario scripts with clarity
• Design Agent Trainer scenarios with observable rubric criteria (1–5)
• Create EasyGenerator courses with varied blocks and types
• Produce Prism interactive experiences aligned to TELUS brand
• Generate NotebookLM assets tailored to audience and moment
• Create short Google Vids explainers within platform constraints
• Flag compliance or policy content for SME VERIFY before publishing

Job description

Description

You build the training not the strategy around it. As a Learning Designer on our team, you translate program blueprints into finished, ready-to-deliver learning experiences using a modern AI-powered toolset. Your output: interactive courses, AI role-play scenarios, games, videos and the job aids and guides that make them land. You work fast, design one.

Content & Asset Development

• Build learning assets from approved ID Guide specifications — on time, to spec, at quality
• Write and structure content pages, question sets, and scenario scripts that are tight, learner-facing, and free of filler
• Design Agent Trainer scenarios with concrete, observable rubric criteria at every score level (1–5) — not vague adjectives
• Build EasyGenerator courses as a deliberate mix of content blocks and varied question types — not fifteen identical cards
• Produce Prism interactive experiences with prefers-reduced-motion support, TELUS as the brand anchor, and calm-mode for motion-heavy builds
• Generate NotebookLM assets (audio overviews, video overviews, infographics) steered appropriately for the audience and learning moment
• Create short Google Vids explainers and how-to videos within platform constraints (8-second Veo clips, ≤30-second avatar segments
• Flag any compliance or policy content for SME VERIFY before publishing

Assessment Design

• Write Bloom's-tagged, observable learning objectives in ABCD format
• Design formative and summative assessments that are criterion-referenced — measuring whether learners can do the thing, not just recognize it
• Write correct and incorrect feedback on every scored question — no question ships without it
• Design mastery gate knowledge checks and performance scenarios when the program structure calls for them

Documentation & Quality

• Contribute to ID Guides (build specs): resource specs, build instructions, content, QA checklists
• Contribute to Trainer Delivery Guides: timed blocks, answer keys, coaching notes, remediation notes for your assigned sections
• Complete a QA pass on your own assets before handoff — test Agent Trainer scenarios in Preview/Draft before publishing; verify EasyGenerator scoring logic; confirm Prism builds work across browsers
• Flag design gaps, content inconsistencies, or SME input issues to the ID Lead — don't guess and build

Collaboration

• Work directly with SMEs to gather, clarify, and validate source content
• Incorporate SME corrections and content updates accurately across all affected assets
• Participate in design reviews and apply feedback without losing the design logic behind original choices
• Keep your assigned sections of the ID Guide and Trainer Delivery Guide version-matched when changes are made

Minimum Requirements For Internal Applicants

• Should be a regular TELUS Digital Philippines team member
• Should not have any form of disciplinary action in the past 6 months
• Passing scorecard:
  • Passing scorecard defined as Objectives + TELUS Values
  • Should have an average 6 months scorecard of ACHIEVING for promotion or change in job scope.
  • Should have an average of 6 months scorecard of DEVELOPING for lateral movement (Only applies to the same job profile and does not apply to the same job level but different job scope).
• Should be certified in Explore certification to apply for an Officer - People leader role.
• Should complete the Explore learning module in MyGrowth for an Officer - Individual Contributor role.

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.