Lead Logistics Customer Experience & Operations - Senior Specialist, SWE – Spanish Speaker

Maersk Line Limited; Pasig; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Maersk Line Limited in Pasig, Philippines is seeking a Lead Logistics Customer Experience & Operations Senior Specialist fluent in Spanish and English. The role drives end-to-end shipments, customer advocacy, and continuous improvement within a Global 500 logistics environment.

The ideal candidate has 2+ years in customer service within shipping/logistics, strong MS Office skills, and is comfortable with mid-shift and site-based work in Pasig City.

Qualifications

• Bachelor’s degree in Logistics/Supply Chain preferred or any course.
• Fluent in Spanish and English (verbal and written).
• Minimum 2 years in Customer Service Support in related areas (shipping, logistics, SCM, or BPO).
• Commercial knowledge.
• Proficient in MS Office (Excel, Word, Outlook, PowerPoint).
• Amenable to mid-shift schedule and Work From Office/site-based setup.
• Open to working in Pasig City.

Responsibilities

• Meet relevant SLAs and KPIs.
• Follow standard processes and IOPs for end-to-end ship execution with internal/external stakeholders.
• Act as customer advocate and key contact.
• Develop understanding of customer's business, priorities, and pain points.
• Use customer insights to inform SMEs and identify improvements.
• Share customer knowledge with internal teams for alignment.

Skills

Strong communication

Stakeholder management

Customer focus

Cross-functional collaboration

MS Office proficiency

Education

Bachelor’s degree in logistics or related field

College undergraduate acceptable

Tools

MS Office (Excel, Word, Outlook, PowerPoint)

Job description

Lead Logistics Customer Experience & Operations - Senior Specialist, SWE – Spanish Speaker

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Ensure smooth and reliable execution of BKS ( Single Carrier) by adhering to standard processes and customer-specific requirements, while meeting service level agreements and performance targets.

The role acts as a key customer contact, builds deep understanding of customer needs, and contributes to continuous improvement and digital transformation initiatives through proactive collaboration and operational excellence.

Key Responsibilities

• Meet relevant SLAs and customer-specific KPIs consistently.
• Adhere to standard processes and customer-specific IOPs to ensure operational compliance. Ensure smooth execution of end-to-end shipments by coordinating with internal and external stakeholders.
• Act as a customer advocate and key point of contact
• Actively develop a strong understanding of customers’ businesses, priorities, and pain points.
• Use customer insights to inform SMEs and identify improvement opportunities.
• Share relevant customer knowledge with internal teams to enhance collaboration and alignment.

Required Business/ Technical Knowledge

• Strong experience in Lead Logistics and overall Maersk E2E business landscape.
• Experience in Change Management.
• Strong communication, influencing and stakeholder management skills.
• Highly customer centric.
• Result driven combined with the ability to achieve results through people
• International experience, comfortable working in a matrix organization.

Specific:

• Operational performance (SLA’s)
• Productivity
• SGA

Shared:

• Customer Retention
• Health Metrics
• E2E Cost to Serve

Who are we looking for:

• Bachelor’s Degree in Logistics/Supply Chain related fields preferred or any course. College undergraduate is also acceptable.
• Fluent in Spanish and English Language in verbal and written.
• Minimum 2 years of experience in Customer Service Support within similar area of expertise preferred, in shipping, logistics, forwarding, supply chain operations, other industries including BPO.
• Commercial knowledge.
• Must be proficient in MS Office programs such as Excel, Word, and Outlook and Powerpoint.
• Amenable to work on mid shift schedule, and WFO (Work From Office) Site-Based set up.
• Open to work in Pasig City.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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