Lead Housekeeping & Guest Service Supervisor

Filinvest Development Corporation; San Mateo; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading hospitality group in Rizal is seeking a Housekeeping Supervisor to oversee cleanliness and service standards. The ideal candidate will have strong English skills and familiarity with local dialects. Responsibilities include training staff, analyzing customer feedback, and ensuring high service quality. This role offers opportunities for leadership and employee development within a dynamic team environment.

Qualifications

• Proficiency in both oral and written English is essential.
• Understanding of local dialects is preferred.

Responsibilities

• Establish and communicate customer service objectives.
• Monitor customer service levels and respond to requests.
• Provide staff training for customer service excellence.
• Develop strategies to achieve employee satisfaction.
• Create a positive work environment for employees.
• Conduct employee meetings and counseling sessions.
• Analyze customer feedback for service improvement.
• Coordinate with HR on recruitment processes.

Skills

Oral and written proficiency in English

Good understanding of local language / dialects

Job description

A leading hospitality group in Rizal is seeking a Housekeeping Supervisor to oversee cleanliness and service standards. The ideal candidate will have strong English skills and familiarity with local dialects. Responsibilities include training staff, analyzing customer feedback, and ensuring high service quality. This role offers opportunities for leadership and employee development within a dynamic team environment.