Lead Analyst, Consumer Care Global Social Media

Kenvue Inc.; Taguig; On-site; PHP 3,694,581 - 6,773,398; Full time

Benefits offered by this job

Competitive benefits

Paid holidays and vacation

Flexible work arrangement

Learning & development

Employee resource groups

Job summary

Kenvue Inc. is seeking an experienced Lead Analyst for Global Social Media Support in Asia Pacific. The role focuses on systems and processes that enable social media activities across Consumer Care, working at Global, Regional, and Market levels.

You will coordinate day-to-day system support, oversee changes, and drive standardization while ensuring timely, high-quality social media management across Kenvue-sponsored channels.

Qualifications

• BA/BS in Business, Technology or related field.
• 5–7 years supporting social media activities.
• Knowledge of social media tools for moderation, engagement, publishing and reporting.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent written and verbal English communication.

Responsibilities

• Coordinate day-to-day system support for Global Social Media initiatives.
• Support systems like Sprinklr and privacy-related processes across Global/Regional markets.
• Deliver tasks for global/regional projects and build SME in social media systems.

Skills

BA/BS in Business

Social media experience

Social tools knowledge

Analytical thinking

English communication

Independent worker

Education

BA/BS degree

Tools

Sprinklr

OneTrust

Copilot

Job description

Lead Analyst, Consumer Care Global Social Media

私たちがしていること

私たちKenvueは、日々のケアが持つ驚くべき力を信じています。100年以上の伝統と科学に根ざし、Neutrogena®, Aveeno®, Tylenol®, Listerine®, Johnson’s® and BAND-AID®など、皆様が既にご存じでご愛用いただいているアイコニックなブランドを提供しています。科学は私たちの情熱であり、ケアは私たちの才能です。

Who We Are

私たちのグローバルチームは、インサイトとイノベーションに情熱を注ぎ、最高の製品をお客様にお届けすることに全力を注ぐ、多様で優秀な22,000人以上の社員で構成されています。専門知識と共感力を備えたKenvuerであることは、毎日何百万人もの人々の生活に影響を与える力を持つことを意味します。私たちは、人を第一に考え、全身全霊をもってケアし、サイエンスで信頼を獲得し、勇気をもって解決します。私たちとあなた自身の未来を、共に切り開いていきましょう。

Role reports to:

MANAGER 2 CUSTOMER INFORMATION SERVICES

場所:

Asia Pacific, Philippines, Metro Manila, Taguig

勤務地:

ハイブリッド

あなたがすること

The Lead Analyst, Global Social Media Support will primarily support systems and processes that enable social media activities managed by Kenvue Consumer Care. This role will also support other systems and processes that enable Consumer Care global and regional operations.

The Lead Analyst, Global Social Media Support is responsible for coordinating the day‑to‑day system support activities for the Kenvue Consumer Care organization at the Global, Regional, and Market levels.

This will be done across systems (i.e., Sprinklr, etc.) and include:

• Supporting processes to deliver efficient, accurate, consistent, and effective solutions to business problems,
• Supporting the implementation and maintenance of the systems and processes that enable social media management,
• Executing tasks related to global and regional projects,
• Building subject matter expertise of social media systems and processes.

This role will enable the execution of social media activities across Kenvue-sponsored social media presences supported by Consumer Care and support other systems and digital communication channels utilized by Consumer Care to deliver meaningful and engaging consumer experiences. The goal of this position is to ensure the day‑to‑day Social Media Management work is delivered on‑time and with quality.

What You Will Do

Key Responsibilities

• Partner with cross‑functional stakeholders to scope, prioritize, and deliver new social and privacy initiatives, ensuring alignment on requirements, timelines, and outcomes.
• Oversee change management, ensuring system updates are accurate, complete, and aligned with business rules and usability expectations.
• Pursue continuous process optimization, promoting standardization and scalable practices while supporting necessary regional flexibility.
• Author documentation required for the systems and processes that enable social media and privacy activities.
• Ensure strict adherence to all procedures and work instructions, including good documentation practices.
• Support SaaS (system as a service) release activities and solution deployment activities as appropriate, including but not limited to:
  • Identification and prioritization of system improvement opportunities.
  • Conduct impact assessments working with cross‑functional partners as needed.
  • Notify stakeholder(s) of changes & their impacts and obtain appropriate approvals prior to processing requests within the necessary system(s).
• Manage optimization and standardization of:
  • Social account access management,
  • Social account two‑factor authentication,
  • Social account recovery,
  • Shared mailbox management.
• Support non‑conformance investigations (INVs) and corrective and preventative actions (CAPAs) as needed, through troubleshooting reported incidents, identifying root causes, proposing solutions, and managing the implementation with local and global stakeholders.

What We Are Looking For

Required Qualifications

• BA/BS in Business, Technology or other relevant fields
• Minimum 5 - 7 years experience supporting social media related activities
• Strong understanding of tools that enable social media management, specifically moderation, engagement, publishing and reporting.
• Creative and positive problem solver with strong analytical skills, ability to pinpoint problems based on analysis and ability to demonstrate critical thinking skills.
• Results‑oriented and detail‑oriented with a willingness to take on responsibility and act with initiative, even while managing multiple tasks with potentially shifting and conflicting priorities and deadlines
• Excellent written and verbal communication skills in English
• Knowledge of additional languages is a plus.
• Ability to flex work schedule given the global nature of the role
• Strong team player with the ability to work independently with little supervision.

Desired Qualifications

• Experience with Sprinklr or with other Social Media Management Platforms is an advantage
• Experience with OneTrust or other Privacy Platforms
• Experience with Copilot or equivalent technologies

What’s In It For You

• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time & More!
• Flexible Work Arrangement
• Learning & Development Opportunities
• Employee Resource Groups

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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