Landside Operations Specialist (Global Container Dispatch)

A.P. Moller - Maersk; Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

Maersk Philippines in Pasig is seeking a Customer Service professional to coordinate container dispatch operations across truck, rail, and barge networks. You will interact daily with customers, carriers, terminal operators, and internal teams to keep shipments moving on time.

The role requires Spanish and English fluency and 3–5 years in customer service within shipping or BPO. On-site mid-shift work is expected, with opportunities to develop within a global logistics leader.

Qualifications

• Bachelor's degree or equivalent.
• Fluent in Spanish and English.
• 3–5 years in Customer Service, BPO or Shipping (voice/non-voice).
• Willing to work onsite in Pasig City; mid shift.

Responsibilities

• Coordinate end-to-end container dispatch operations across truck, rail, and barge networks, ensuring timely execution and service delivery.
• Manage daily interactions with customers, carriers, terminal operators, and internal stakeholders to resolve operational issues and exceptions.
• Monitor shipment and container movements, identifying risks and driving timely corrective actions.
• Ensure achievement of customer service commitments through planning, communication, and exception management.
• Deliver a customer-centric experience by addressing inquiries, managing expectations, and contributing to positive NPS outcomes.
• Maintain accurate operational records, system updates, and documentation to ensure visibility, compliance, and process integrity.
• Oversee accessorial costs, equipment utilization, container idling, and related approvals to drive operational efficiency.
• Foster strong stakeholder partnerships, support cross-functional team objectives, and contribute to continuous process and vendor performance improvement.

Skills

Spanish language

English language

Customer service

Education

Bachelor's degree

Tools

MS Office

SAP BI

Job description

Maersk Philippines in Pasig is seeking a Customer Service professional to coordinate container dispatch operations across truck, rail, and barge networks. You will interact daily with customers, carriers, terminal operators, and internal teams to keep shipments moving on time.

The role requires Spanish and English fluency and 3–5 years in customer service within shipping or BPO. On-site mid-shift work is expected, with opportunities to develop within a global logistics leader.