L2 Tech Support Specialist: Troubleshooting & Escalations

Phoenix One Knowledge Solutions, Inc.; Muntinlupa; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading tech support firm in Metro Manila is seeking an L2 Technical Support Specialist. The candidate will resolve complex issues and support internal tools. Ideal applicants will have 2-3 years of experience, strong communication skills, and familiarity with software concepts such as HTML and SQL. This role offers an opportunity to work closely with senior team members in a dynamic environment.

Qualifications

• 2-3 years of relevant experience in technical support or similar roles.
• Familiarity with software concepts and cloud platforms.
• Outstanding coordination and organization skills.

Responsibilities

• Resolve issues escalated by Tier 1 support staff.
• Prepare information for Tier 3 regarding unresolved issues.
• Create scripts/workarounds to assist customers in issue resolution.

Skills

Technical aptitude

Verbal communication

Written communication

Research skills

Problem-solving skills

Tools

HTML

JavaScript

SQL

Excel

CRM Platforms

Job description

A leading tech support firm in Metro Manila is seeking an L2 Technical Support Specialist. The candidate will resolve complex issues and support internal tools. Ideal applicants will have 2-3 years of experience, strong communication skills, and familiarity with software concepts such as HTML and SQL. This role offers an opportunity to work closely with senior team members in a dynamic environment.