L2 Systems Escalation Engineer

ECI; Manila, Hinoba-an; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

ECI is seeking a skilled L2 Systems Escalation Engineer to provide expert Windows Server, Azure AD, Microsoft 365, Exchange Online, Cloud PC, and AVD support across hybrid environments.

You will troubleshoot, optimize, and implement security and compliance policies while delivering high availability and excellent service to internal clients and partners.

Qualifications

• 4–8 years of experience in Windows Server, M365, and cloud infra environments.
• Hands-on Exchange Online administration, troubleshooting, and mail flow.
• Experience with Azure AD, hybrid identity, and Windows 365 Cloud PC.
• Experience with Azure Virtual Desktop deployment and management.
• Experience administering Proofpoint and/or Mimecast email security.
• Strong knowledge of EOP, DKIM/SPF/DMARC and email security concepts.
• Strong PowerShell scripting and automation skills.
• Excellent troubleshooting, communication, and ITIL process knowledge.

Responsibilities

• Administer and support Windows Server services and Azure AD identity.
• Provide L2 support for Microsoft 365 and Exchange Online.
• Manage Cloud PC and AVD environments, including policies and lifecycle.
• Configure and maintain email security platforms and DMARC/SPF/DKIM.
• Perform routine maintenance, patches, and vulnerability remediation.
• Participate in migrations, upgrades, and modernization projects.
• Monitor health, availability, and capacity; perform root cause analyses.

Skills

Windows Server

Microsoft 365

Azure AD

Exchange Online

Azure Virtual Desktop

Cloud PC

Email security

PowerShell

Intune

Conditional Access

ITIL processes

English communication

Problem solving

Job description

Posted Monday, August 31, 2026 at 4:00 PM | Expires Saturday, October 31, 2026 at 3:59 PM

About ECI

ECIis the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed byour commitment to empowering ouremployees around the world.

Role Overview:

Seeking a skilled L2 Systems Escalation Engineer to provide L2 support for Windows Server, Azure AD, Microsoft 365, Exchange Online, Cloud PC (Windows 365), Azure Virtual Desktop (AVD), and email security platforms. The ideal candidate will manage, troubleshoot, and optimize Microsoft infrastructure environments while ensuring high availability, security, and compliance across cloud and hybrid platforms.

Key Responsibilities

• Administer and support Windows Server (AD DS, DNS, DHCP, Group Policy, DFS, Hyper‑V)
• Manage Azure AD (Microsoft Entra ID) for identity, authentication, and access management
• Provide L2 support for Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
• Administer and troubleshoot Exchange Online, mail flow, transport rules, mailbox permissions, shared mailboxes, retention policies, and email deliverability issues
• Manage and support Windows 365 Cloud PCs including provisioning, policies, performance monitoring, troubleshooting, and lifecycle management
• Administer and support Azure Virtual Desktop (AVD) environments including host pools, session hosts, FSLogix profiles, application delivery, and user access management
• Manage and troubleshoot Proofpoint and Mimecast email security platforms, including message tracing, spam filtering, threat protection, email continuity, archiving, and secure mail flow configurations
• Troubleshoot and resolve incidents related to user accounts, authentication, mail flow, messaging security, Cloud PCs, virtual desktops, and collaboration tools
• Implement and maintain security, compliance, Conditional Access, and email security policies across Microsoft and third‑party platforms
• 10. Perform routine maintenance, updates, vulnerability remediation, and patch management activities
• Participate in migration, upgrade, and modernization projects involving Microsoft 365, Azure services, Exchange Online, AVD, and Cloud PC technologies
• Monitor platform health, availability, performance, and capacity planning for supported services
• Participate in root cause analysis, incident management, problem management, and change management activities

Required Skills

• At least 4–8 years of experience in Windows Server, Microsoft 365, and cloud infrastructure environments
• Hands‑on experience with Exchange Online administration, troubleshooting, and mail flow management
• Experience supporting Azure AD (Microsoft Entra ID), Microsoft 365, and hybrid identity environments
• Hands‑on experience with Windows 365 Cloud PC administration and support
• Experience with Azure Virtual Desktop (AVD) deployment, administration, and troubleshooting
• Experience administering Proofpoint and/or Mimecast email security platforms
• Strong understanding of Exchange Online Protection (EOP), anti‑spam, anti‑phishing, DKIM, SPF, and DMARC concepts
• Strong PowerShell scripting and automation skills
• Experience with Microsoft Intune, Conditional Access Policies, and endpoint management is preferred
• Strong troubleshooting, analytical, and problem‑solving skills
• Understanding and execution of ITIL framework (especially Problem Management, Change Management, RCA, and RFC processes and procedures)
• Should be well versed in communication (English, written and oral) and be able to coordinate efficiently with onsite subordinates and direct in‑line managers
• Provide excellent customer service to internal IT customers, application owners, and end users
• Remain vigilant while continuing to maintain and enhance the overall security of ECI and the clients receiving our services
• Maintain awareness about the potential risks based on the environment they are operating in and the clients they are supporting

Working Conditions

• Ability to work in an independent environment with moderate supervision
• Ability to work under a moderate noise level (i.e. working on an open floor with printers, telephones, and computers)
• Ability to travel for business and work beyond normal business hours when necessary
• Ability to be flexible and successfully respond to multiple work pressures
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
• Lifting and transporting of moderately heavy objects, such as computers and peripherals

About ECI

ECI is a leading provider in the financial industry of cloud and technical solutions. With over 25 years in business, ECI has upheld a reputation of developing top‑tier industry technologists by allowing them to work in fast‑paced and dynamic environments. Focusing on a “promote from within” culture allows our team to grow both personally and professionally.

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever, we would like to hear from you!