L2 Platform Support Engineer - 24/7 Ops

Pronet Gaming; Manila; On-site; PHP 1,772,000 - 2,659,000; Full time

Job summary

A gaming platform solutions provider in Manila is looking for an L2 Support Specialist who will ensure high-quality and availability for applications. Responsibilities include guiding service incidents, capacity management, and monitoring platforms 24/7. Ideal candidates should possess skills in Java, SQL, and Linux. Strong problem-solving abilities and flexibility in hours are essential. A supportive environment fostering continuous learning is offered.

Qualifications

• Good level of English is required.
• Experience with Event Driven Architecture or RabbitMQ is a plus.
• Knowledge of Software Development Life Cycle (SDLC).

Responsibilities

• Guide through service incidents and take actions to fix problems.
• Proactively monitor the platform 24/7.
• Analyze L2 support requests and expand them to relevant teams.

Skills

Java

SQL

Oracle PLSQL

Oracle DB

Postgres

Network

Linux Systems

Problem-solving skills

Good communication

Ability to work under pressure

Flexibility in hours

Tools

Jira

Dynatrace

AppDynamics

Job description

A gaming platform solutions provider in Manila is looking for an L2 Support Specialist who will ensure high-quality and availability for applications. Responsibilities include guiding service incidents, capacity management, and monitoring platforms 24/7. Ideal candidates should possess skills in Java, SQL, and Linux. Strong problem-solving abilities and flexibility in hours are essential. A supportive environment fostering continuous learning is offered.