Kitchen Ops Team Lead – Customer Experience

IKHEA LIGHTINGS, INC.; Pasay; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading global home furnishing retailer in Metro Manila is seeking a TEAM LEADER for IKEA Kitchen. This role involves managing a large team, ensuring customer satisfaction, and maintaining operational excellence. Candidates should have at least 3 years of leadership experience in a fast-paced food or retail environment. A passion for food and people is essential. This position offers numerous benefits and opportunities for personal and career development.

Benefits

Annual leave

Medical and Dental

Family & Community leave

Co-worker discount

Subsidized meals

Bonus program

Full training and inductions

Qualifications

• At least 3 years of experience managing a large team in a fast-paced food and/or retail environment.
• Experience with KPI-driven action plans.
• Good communication and interpersonal skills.

Responsibilities

• Ensure customer feedback is gathered and acted on.
• Contribute to the area’s action plan with your manager.
• Support relevant marketing and in-store activities.
• Maintain a clean and organized store area.

Skills

Leadership

Food safety (HACCP)

Communication skills

Sales-driven

Job description

A leading global home furnishing retailer in Metro Manila is seeking a TEAM LEADER for IKEA Kitchen. This role involves managing a large team, ensuring customer satisfaction, and maintaining operational excellence. Candidates should have at least 3 years of leadership experience in a fast-paced food or retail environment. A passion for food and people is essential. This position offers numerous benefits and opportunities for personal and career development.