Key Accounts Manager

Zuellig Pharma; Carmen; On-site; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

Total Rewards program

Inclusive work environment

Growth opportunities

Job summary

Zuellig Pharma is seeking a dedicated Key Account Manager in the Philippines to nurture strategic customer partnerships and drive revenue. You will serve as the primary contact for key accounts, coordinate with cross-functional teams, and deliver account plans that boost growth and customer satisfaction.

You will monitor performance metrics, analyze market trends, and conduct regular business reviews with clients to identify opportunities and risks.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• Proven experience as Key Account Manager or similar customer-facing role.
• Track record of meeting or exceeding sales targets.
• Strong communication and negotiation skills.

Responsibilities

• Develop and maintain relationships with key customers and understand their needs.
• Serve as primary contact for assigned accounts and resolve inquiries.
• Collaborate with internal teams to support customer requirements and drive revenue growth.
• Prepare and present account performance reports and strategic recommendations.

Skills

Key account management

Sales targets

Relationship management

Education

Bachelor's degree in Business/Marketing

Tools

CRM systems

Microsoft Office

Job description

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose Of The Role

The Key Account Manager will play a critical role in developing and growing strategic customer partnerships while driving business performance and customer satisfaction. The role is responsible for managing key accounts, understanding customer needs, identifying growth opportunities, and collaborating with cross-functional teams to deliver excellent service and achieve revenue targets. The Key Account Manager serves as the primary point of contact for assigned accounts and helps strengthen Zuellig Pharma's position as a trusted healthcare solutions partner.

What You’ll Do

• Develop and maintain strong relationships with key customers by understanding their business needs, objectives, and challenges.
• Serve as the primary contact for assigned key accounts, addressing inquiries, resolving concerns, and ensuring overall customer satisfaction.
• Collaborate closely with internal stakeholders including Order Processing, Customer Service, Accounts Receivable and Credit, and Operations teams to support customer requirements.
• Develop and implement account plans to drive revenue growth, customer retention, and long-term partnership success.
• Monitor sales performance and account metrics to ensure achievement of business objectives and targets.
• Identify new business opportunities by analyzing market trends, customer needs, competitor activities, and industry developments.
• Conduct regular business reviews with customers to strengthen engagement and identify areas for growth and improvement.
• Prepare and present account performance reports, highlighting key accomplishments, risks, opportunities, and action plans.
• Negotiate and manage commercial agreements while ensuring mutually beneficial outcomes for customers and the organization.
• Maintain accurate account records and provide strategic recommendations to support business growth and customer success.

Must-Have

What will make you successful:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience as a Key Account Manager, Account Manager, or in a similar customer-facing commercial role.
• Demonstrated track record of achieving or exceeding sales and revenue targets.
• Strong communication, negotiation, and relationship management skills.

Advantage To Have

• Experience in the pharmaceutical, healthcare, FMCG, or distribution industry.
• Strong understanding of key account management principles and customer engagement strategies.
• Ability to analyze sales data, market trends, and business opportunities.
• Experience working with cross-functional teams in a matrix organization.
• Strong problem-solving and decision-making capabilities.
• Experience managing large corporate or strategic customer accounts.
• Excellent presentation and business review facilitation skills.
• Proficiency in CRM systems and Microsoft Office applications.

What We Offer

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.