Junior Program Associate (NEA)

New Energy Nexus; Cagayan de Oro; Remote; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Paid holidays

Job summary

New Energy Nexus is seeking a Junior Program Associate to support the New Energy Academy's training programs, handling learner coordination, logistics, records, and partner communication across online and in-person delivery. You will serve as the primary contact for learners, provide first‑level admin and technical support for LMS access, registrations, and platform navigation, and help host sessions.

Based in Visayas or Mindanao, this full‑time role is mostly virtual with occasional domestic

Qualifications

• Bachelor's degree or equivalent relevant experience.
• High level of patience and empathy.
• Attention to detail and ability to meet deadlines.
• Strong organizational and coordination skills, and ability to manage multiple cohorts, schedules and tasks simultaneously.
• Good written and verbal communication.
• Fluent in Cebuano, Tagalog and English.
• Proficient in productivity and collaboration tools (Google Workspace / Microsoft Office, Zoom, Google Meet, Messenger).
• Willing to support occasional in-person activities as part of a hybrid work arrangement.

Responsibilities

• Manage learner coordination throughout the training lifecycle, from registration to course completion.
• Serve as the primary point of contact for learners across online and offline programs.
• Provide first-level admin/technical support for learners (course access, LMS navigation, registration).
• Respond to learner inquiries via email, phone, chat.
• Assist learners with program registration, course selection, and platform navigation.
• Coordinate attendance, logistics, and materials for hands-on training and sessions.
• Record and monitor learner payments and status; coordinate follow-ups.

Skills

Patience & empathy

Attention to detail

Organizational skills

Multitasking

Communication

Cebuano, Tagalog, English

Education

Bachelor's degree or equivalent

Tools

LMS platforms

CRM

Google Workspace

Microsoft Office

Zoom/Google Meet/Messaging tools

Job description

ABOUT NEW ENERGY NEXUS

New Energy Nexus (www.newenergynexus.com) is an international NGO that supports climate solutions and builds a more equitable clean energy economy. Our laser focus is on clean energy entrepreneurs: providing them with funds, accelerators, and networks to thrive. They are our main audience and our agent of change.

Founded in California in 2004, New Energy Nexus now operates across China, India, Southeast Asia, East and West Africa, and Australia. To date, we have supported more than 11,000 entrepreneurs and helped leverage US$5.4 billion in investment.

In the Philippines, New Energy Nexus has been supporting the growth of the clean energy ecosystem since 2019 through entrepreneurship, partnerships, and workforce development initiatives.

One of these initiatives is the New Energy Academy (NEA), a renewable energy learning and certification platform designed to build practical skills for the growing clean energy workforce. NEA provides hybrid and self-paced online learning combined with hands‑on practical training, with a strong focus on the solar power sector. Through accessible, industry-relevant training, NEA helps learners develop the knowledge and practical skills needed to participate in and contribute to the clean energy transition.

ABOUT THE ROLE

The Junior Program Associate supports the day-to-day implementation of New Energy Academy's training programs by managing learner coordination, training logistics, records, and partner communication. The role helps ensure that learners, instructors, and training partners have the information and support they need for training activities to run smoothly across online and in-person delivery.

ROLES AND RESPONSIBILITIES

Learner Management:

• Manage learner coordination throughout the training lifecycle, from registration and onboarding through course completion and offboarding.
• Serve as the primary point of contact for learners across online and offline training programs.
• Provide first-level administrative and technical support for learners, including course access, LMS navigation, registration, and common platform-related concerns, and elevate issues when needed.
• Respond to learner inquiries promptly and professionally via multiple communication channels (email, phone, chat).
• Assist learners with program registration, course selection, and technical platform navigation.
• Identify potential barriers to learner participation or completion and coordinate appropriate support.
• Support and host online and in-person training sessions, including participant coordination, attendance, technical setup, session announcements, and coordination with instructors.
• Provide logistical and learner coordination support during Hands-on Practical Training , including attendance, learner requirements, safety/PPE compliance, materials, and coordination with the training partner and instructor.
• Record and monitor learner payments and payment status, coordinate payment-related follow-ups, and maintain accurate payment records.
• Assist in developing and updating training program documentation.

Marketing Support and Partner Engagement:

• Support partner engagement activities, including coordination with existing and prospective training partners, scheduling, onboarding documentation, and follow‑up.
• Support NEA marketing and outreach activities, including lead coordination, webinars, workshops, and other public events.

The position will be full time and mostly virtual with occasional domestic travel for physical events.

Minimum Requirements:

• Bachelor's degree or equivalent relevant experience
• High level of patience and empathy
• Attention to detail and ability to meet deadlines
• Strong organizational and coordination skills, and ability to manage multiple cohorts, schedules and tasks simultaneously
• Good written and verbal communication
• Fluent in Cebuano, Tagalog and English
• Proficient in common productivity and collaboration tools such as Google Workspace / Microsoft office, Zoom, Google Meet, Messenger, or similar tools
• Willing to support occasional in-person activities and events as part of a hybrid work arrangement
• Able to work independently while collaborating effectively with different program teams
• Base location is either in Visayas or Mindanao

Preferred Qualifications:

• Familiarity with basic solar/renewable energy concepts
• Experience working with LMS platforms
• At least one year of experience coordinating events or training activities. Fresh graduates with relevant internship or volunteer experience may also be considered
• Familiarity with project management, CRM, database, registration, or other program management tools
• Experience preparing reports, presentations, meeting documentation, event materials, or communications materials
• Experience working in a hybrid or remote environment

Applicable benefits include medical coverage, paid time off, paid holidays in accordance with New Energy Nexus’ benefits and policies for employees in the Philippines.

New Energy Nexus is an equal employment opportunity employer and does not discriminate against applicants or employees because of race, color, religion, national origin, sex, age, citizenship status, disability status, genetic information, sexual orientation, or gender identity or expression of an otherwise qualified individual, or membership in any other class protected by applicable law. New Energy Nexus hires and promotes individuals on the basis of their qualifications for the job to be filled. We strongly encourage diverse applicants to apply.