Jr. AFC Systems and QC MI Officer

Metrobank; Makati; On-site; PHP 360,000 - 480,000; Full time

Job summary

Metrobank is seeking a Junior Officer to ensure data quality across Management Information reports for Authorizations, Fraud and Chargeback. The role includes generating, organizing, storing and securely analyzing data, with support for AFC performance and ad-hoc reporting needs.

The position emphasizes maintaining report integrity, assisting AFC units with report architectures, and driving improvements in performance efficiency across the unit.

Qualifications

• Bachelor’s degree in Statistics or Information Technology/Software Programming is preferred.
• Has at least 2 years of work related experience in a financial institution, preferably from a credit card company. Fresh graduates with SAS background are welcome to apply.
• Microsoft Office, SAS – Advanced level.

Responsibilities

• Ensures data quality in all MI reports for Authorizations, Fraud and Chargeback.
• Generates, organizes, stores and analyzes data while preserving security and confidentiality.
• Generates independent performance reports for AFC business units and supports ad-hoc report requests.
• Manages scheduled reports within the specified turn-around time.
• Develops MI reports for QC Day2 reviews and AFC performance reviews.
• Safeguards reports and maintains integrity of MI inventory and report programs.
• Collaborates with AFC units to support their reporting needs and improve performance efficiency.

Skills

Microsoft Office

Education

Bachelor’s degree in Statistics or Information Technology/ Software Programming

Tools

SAS

Job description

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title:

Jr. Authorizations, Fraud, and Chargeback Systems and Quality Control Management Information Officer

Job Summary

• The position is responsible for ensuring data quality in all the Management Information (MI) reports for Authorizations, Fraud and Chargeback. The duty includes generating, organizing, storing and analyzing data while preserving security and confidentiality standards.
• The position is also responsible in the independent generation of performance reports of the AFC business units. He or she is also tasked to provide support for any adhoc report generation requests from AFC business units.

Specific Duties & Responsibilities

• Manages generation of scheduled reports within the specified turn-around time
• Generates and develops MI reports that would be used for QC Day2 reviews, AFC Performance reviews, and other AFC related needs
• Supports AFC business units in the generation of Ad-hoc reports as needed
• Centralizes and safeguards reports generated for the whole AFC
• Maintains integrity of reports by utilizing tools and risk mitigating measures aligned with the business requirements
• Conducts regular review of the MI inventory to ensure that only relevant MIs are being generated and maintained.
• Conducts periodic review of the report programs to ensure accuracy and that the program is still up to date
• Manages the MI request process that would ensure documentation of all new, revised, and sunset reports.
• Manages AFC server capacity to eliminate possible report generation disruption
• Collaborates with AFC business units in order to come up with report architectures that would support their other business needs.
• Helps the different AFC teams in identifying possible opportunities in improving performance efficiency

Data Analytics

• Establishes an independent report that would be used for tracking performances of Authorizations, Fraud and Chargeback
• Analyses the reports and provides insight on the unit /team/ department performances.
• Provides recommendations for improvements based on the data presented

Other Tasks

• Creates and updates Procedure Manuals on a regular basis or when deemed necessary.
• Assists the AFC SQC head in the periodic review of the AFC QC framework.
• Serves as primary back-up for Fraud MI team
• Checks accuracy of created fraud rules prior to deployment
• Supports the AFC-SQC team in various activities such as QuRe, CSAT, etc.
• Performs other tasks, responsibilities, projects which may be assigned from time to time (e.g. BORC, BCP, Cost Champion, Corp. Correspondent, Line trainer, e-Champ, etc.)
• Performs other tasks that may be assigned by the AFC Systems and Quality

Qualifications:

• Bachelor’s degree holder; preferably graduate of Statistics or Information Technology/ Software Programming course
• Has at least 2 years of work related experience in a financial institution preferably from a credit card company. Fresh graduates with SAS background are welcome to apply.
• Microsoft Office, SAS – Advanced level

Other Details:

Rank:

Junior Officer

Unit:

Consumer Business Sector / Credit Operations Group / Authorizations, Fraud, and Chargeback Department