Java Production Support Engineer: Incidents & Automation

NLB Services; Estado de México; On-site; PHP 502,200 - 669,600; Full time

Job summary

An IT services provider in Pampanga, Mexico is seeking a Mid-Senior Analyst/Associate to join its Technology Division. The role focuses on production management and involves collaboration with teams to resolve application issues, improve stability, and automate processes. Ideal candidates should have a Bachelor's degree and experience in software development, with skills in Data Structures, programming languages like Java, and experience in a Linux/Unix environment. This full-time position offers opportunities to work in consulting and IT services.

Qualifications

• Software development experience.
• Experience observing patterns, analyzing root causes, and suggesting resolutions.

Responsibilities

• Analyze and resolve application issues with team members.
• Manage incidents and communicate with stakeholders effectively.
• Improve application stability and performance through data analysis.
• Automate processes with AppBank Engineering tools.
• Participate in Change management to manage production risks.
• Develop reports to monitor application health and service performance.

Skills

Data Structures

Problem solving

Communication skills

Java

SQL

Linux/Unix

Education

Bachelor’s degree in Computer Science or equivalent

Job description

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